Award

Contact Centre Services Package A

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

02 Aug 2018 at 10:46

Award Notice
Summary of the contracting process

The procurement process titled "Contact Centre Services Package A" is managed by the Department for Work and Pensions, located in Leeds, England. This contract falls within the call centre services industry category (CPV code: 79512000). The procurement method employed was selective, operating as a call-off from a framework agreement. The contract period is set to commence on 16th August 2018 and run until 15th August 2021, with the tender period having ended on 5th March 2018. The award for this contract, valued at £20,914,160, was confirmed on 9th May 2018.

This contract offers significant opportunities for growth, particularly for large service providers equipped to deliver comprehensive contact centre solutions. Companies with expertise in telecommunications, customer service, and operational management would be well-suited to compete for similar future tenders. Engaging with the Department for Work and Pensions could also foster further contracts and collaborations within the public sector, enhancing business prospects in this competitive field.

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Notice Information

Notice Title

Contact Centre Services Package A

Notice Description

DWP Contact Centre Services Package A as detailed in the Statement of Requirement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7635c6be-b428-4c03-86c9-dbbe0bbcc7a8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£20,914,160 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Aug 20187 years ago
Submission Deadline
5 Mar 2018Expired
Future Notice Date
Not specified
Award Date
8 May 20187 years ago
Contract Period
15 Aug 2018 - 15 Aug 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
cdcs.bomteam@dwp.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

G4S GOVERNENT AND OUTSOURCING SERVICES UK LTD, TA G4S OUTSOURCIN

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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