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HR Helpdesk Implementation Partner

National Highways

This public procurement record has 1 release in its history.

Award

15 Sep 2026 at 11:24

Award Notice
Summary of the contracting process

National Highways Limited procured an HR Helpdesk implementation partner to lead delivery of an enhanced HR experience platform and employee relations case management system. The project forms part of the PFP platform and will replace the existing Service Cloud ticketing arrangement used by HR Services and Casework, while retaining the same functionality within HR Helpdesk. This is an information technology services requirement, covering implementation work carried out with National Highways’ internal teams. Delivery may cover the United Kingdom, the Channel Islands, the Isle of Man, Europe, British Overseas Territories and the rest of the world. It is categorised as a services contract and was identified as suitable for small and medium-sized enterprises.

The procurement is complete and was awarded through a selective call-off from a framework agreement. National Highways awarded the contract to Oracle on 10 September 2026 for £349,500. The contract runs from 9 September 2026 to 8 September 2027. The tender deadline was 8 September 2026 at 5pm. The requirement was evaluated as an information technology services procurement, with the award made through the framework call-off route. Oracle is the selected supplier and holds the active award for the full implementation partner requirement. The opportunity concerns one overall service requirement rather than separately described lots or multiple awarded suppliers.

This procurement demonstrates demand from National Highways for specialist partners able to implement and integrate an HR helpdesk, employee experience platform and employee relations case management system. A credible future competitor would need to lead a structured technology implementation with the buyer’s internal teams, transfer HR Services and Casework functionality from an existing Service Cloud ticketing arrangement, and deliver the replacement capability within the wider PFP platform. Relevant suppliers are likely to be experienced in HR service management, case management, platform configuration, systems integration, data and process transition, and organisational change. The requirement was considered suitable for SMEs, so smaller specialist implementation firms with demonstrable public-sector or complex enterprise delivery experience may be well placed to compete when comparable work returns.

How relevant is this notice?

Notice Information

Notice Title

HR Helpdesk Implementation Partner

Notice Description

The implementation partner will work closely with NH internal teams to lead a project for delivering the enhanced HR experience platform and employee relations case management system as part of the PFP platform. This will replace the current ticketing set up for HR Services and Casework in Service Cloud with the same functionality within HR Helpdesk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ddc50c57-59f7-4091-a6df-c3d1524eaaa1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£349,500 £100K-£500K
Lots Value
Not specified
Awards Value
£349,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Sep 20266 days ago
Contract Period
9 Sep 2026 - 8 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Highways
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6GA
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

Oracle

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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