Award

1718CSTD26 Understanding customer errors in tax credits

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

30 Jan 2018 at 12:54

Award Notice
Summary of the contracting process

The procurement process titled "1718CSTD26 Understanding customer errors in tax credits" was initiated by H M Revenue & Customs and is classified under the industry category of research services. The contract was awarded following a selective procurement method via a call-off from the BEIS Research & Evaluation Framework. The contract period commenced on 15th January 2018 and is set to conclude on 20th June 2018. This procurement was completed on 30th January 2018, with a total value of £49,525, and the services were to be delivered in London, United Kingdom.

This tender offers potential opportunities for growth, particularly for companies specialising in qualitative research, especially those that can provide insights into customer behaviours related to tax credits. Small and medium enterprises (SMEs) would be well-suited to compete, given the nature of the research involved and the propensity for tailored, innovative solutions. Businesses with experience in public sector research or those with a strong understanding of tax systems may find this an advantageous opportunity.

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Notice Information

Notice Title

1718CSTD26 Understanding customer errors in tax credits

Notice Description

Tax credits are a flexible, responsive financial benefit available to eligible UK residents. The accuracy of award payments relies on customers correctly reporting their circumstances and any changes that occur to their circumstances throughout the year. This medium sized qualitative research aims to understand how tax credits customers manage their claim and why some tax credits customers do not accurately report changes to the hours they work, their employment or their income. The research will provide evidence of how HMRC can best support customers to get their claims right and avoid errors occurring. Additional information: This contract was let as part of a further competition within the BEIS Research & Evaluation Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2fe92c30-76b5-4f61-84ef-93f765c00797
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£49,525 Under £100K
Lots Value
Not specified
Awards Value
£49,525 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20188 years ago
Submission Deadline
13 Dec 2017Expired
Future Notice Date
Not specified
Award Date
15 Dec 20178 years ago
Contract Period
15 Jan 2018 - 20 Jun 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M60 9AF
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLI London
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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