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Victim Journey Case Management

The Police and Crime Commissioner for Norfolk and Suffolk

This public procurement record has 2 releases in its history.

Award

09 Sep 2026 at 11:32

Award Notice
Award

09 Sep 2026 at 11:32

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for Norfolk and Suffolk procured a victim journey case management system. The requirement is a software service focused on configuring and supporting a system for managing cases through the victim journey. The work is delivered in the East Midlands, United Kingdom, for the policing and crime commissioner organisation. It is a services procurement, specifically software configuration services (CPV 72265000). Businesses relevant to this requirement include suppliers of case management platforms, software configuration, implementation and associated support for public-sector or policing environments. The procurement concerns a system rather than a standalone consultancy exercise, so capability to configure technology around case-management processes is central to the requirement.

The procurement is complete and has been awarded. It was run as a selective call-off from a framework agreement, with submissions due by 31 July 2026 at 12:00. Softcat plc was awarded the contract on 31 July 2026 for GBP 2,630,674.35. The contract period runs from 1 August 2026 to 31 July 2031. The published tender value and awarded value are both GBP 2,630,674.35. The award was recorded as active. The process was evaluated through the framework call-off route; the available details identify the requirement as software configuration services and a case management system. The contracting authority is the Police and Crime Commissioner for Norfolk and Suffolk.

This award demonstrates a substantial, long-term requirement from the Police and Crime Commissioner for Norfolk and Suffolk for a victim journey case management system and the software configuration needed to support it. A credible future competitor would need a proven case-management product or closely relevant platform, strong software configuration and implementation capability, and the capacity to support a policing or public-sector customer over a sustained contract. Suppliers should also be able to compete through the relevant framework route, because this procurement used a framework call-off rather than an open standalone tender. The stated suitability position indicates that the requirement is not aimed at SMEs or voluntary, community and social enterprise organisations, so larger established technology providers are better placed to compete.

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Notice Information

Notice Title

Victim Journey Case Management

Notice Description

Case management system

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/53d4132e-2f70-4982-a45e-eee525dfe058
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72265000 - Software configuration services

Notice Value(s)

Tender Value
£2,630,674 £1M-£10M
Lots Value
Not specified
Awards Value
£2,630,674 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20261 months ago
Contract Period
1 Aug 2026 - 31 Jul 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Norfolk and Suffolk
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WYMONDHAM
Postcode
NR18 0WW
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH53 Breckland and South Norfolk
Delivery Location
TLF East Midlands (England)
Local Authority
South Norfolk
Electoral Ward
South Wymondham
Westminster Constituency
South Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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