Award

Alarm Aggregation and Dispatching Service/licenses

CABINET OFFICE

This public procurement record has 3 releases in its history.

AwardUpdate

06 Nov 2025 at 12:50

Award Notice
AwardUpdate

31 Jul 2025 at 09:19

Award Notice
Award

26 Oct 2023 at 10:05

Award Notice
Summary of the contracting process

The public procurement process conducted by the Cabinet Office, located at 100 Parliament Street, Westminster, London, pertains to the provision of "Alarm Aggregation and Dispatching Service/licenses." This tender falls under the industry category of Software packages and information systems (CPV code 48000000) and addresses the delivery of alerting services for system administrators and support teams. Initially, this contract was set for a total value of £421,398.65 but has seen an uplift to £490,646.84. The procurement method used was a selective call-off from a framework agreement, which began on 19th October 2023 and will conclude on 18th October 2026. The latest procurement stage is marked as "complete" and was updated on 6th November 2025.

This opportunity presents significant business growth potential for firms involved in digital technology services and software solutions, particularly those with a focus on providing round-the-clock alerting systems. However, this tender is not suitable for small and medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies like Softcat Plc, which are experienced in large-scale tenders and the provision of technology infrastructure, are well-positioned to compete in such procurement processes. By engaging in contracts like these, businesses stand a chance to solidify their presence in public sector IT services and expand their portfolio in government contracts.

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Notice Information

Notice Title

Alarm Aggregation and Dispatching Service/licenses

Notice Description

Provision of PagerDuty alarm aggregation and dispatching licenses/service for system administrators and support teams. Provides alerting services to on-call engineers and escalation points. Digital and Technology service teams across CO use this service for 24/7 support Additional information: The initial contract value was uplifed by PS14,381.12.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5fdafa2b-a154-4d2f-ae13-9823d9846978
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£490,646 £100K-£500K
Lots Value
Not specified
Awards Value
£490,646 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Nov 20253 months ago
Submission Deadline
18 Oct 2023Expired
Future Notice Date
Not specified
Award Date
8 Oct 20232 years ago
Contract Period
18 Oct 2023 - 18 Oct 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Cabinet Office Digital
Contact Email
co-digital-procurement@cabinetoffice.gov.uk
Contact Phone
07564849573

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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