Award

Delivery of the Online Dispute Resolution (ODR) Contact Point

BUSINESS ENERGY AND INDUSTRIAL STRATEGY

This public procurement record has 1 release in its history.

Award

31 Jul 2019 at 13:54

Award Notice
Summary of the contracting process

The Business Energy and Industrial Strategy (BEIS) has awarded a contract titled "Delivery of the Online Dispute Resolution (ODR) Contact Point" to the Chartered Trading Standards Institute (CTSI). This contract, which falls under the general public services category, has a value of £148,869.48 and is set to run from 1 July 2019 to 31 December 2020. The procurement process was conducted through a direct method, specifically a single tender action due to its low threshold, with significant deadlines including the tender period ending on 17 May 2019, and the award date on 20 May 2019. The services will be delivered on an international scale, catering to various regions including the UK, Channel Islands, and other territories.

This tender presents an opportunity for businesses involved in providing consumer dispute resolution and advisory services. Companies equipped with expertise in online dispute management, consumer rights, or those capable of supporting the operations of ODR platforms would be well-suited to effectively compete in similar future procurements. Given the contract’s focus on streamlining communication and support for consumers facing disputes, businesses that can offer innovative solutions or additional services within this framework are likely to find significant growth prospects.

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Notice Information

Notice Title

Delivery of the Online Dispute Resolution (ODR) Contact Point

Notice Description

BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75110000 - General public services

Notice Value(s)

Tender Value
£148,869 £100K-£500K
Lots Value
Not specified
Awards Value
£148,869 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20196 years ago
Submission Deadline
17 May 2019Expired
Future Notice Date
Not specified
Award Date
19 May 20196 years ago
Contract Period
30 Jun 2019 - 31 Dec 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BUSINESS ENERGY AND INDUSTRIAL STRATEGY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0ET
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERED TRADING STANDARDS INSTITUTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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