Award

Software Support of Liberty Converse Contact Portal and Contact Centres

NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES

This public procurement record has 1 release in its history.

Award

25 Mar 2025 at 09:04

Award Notice
Summary of the contracting process

The Northern Lincolnshire and Goole NHS Foundation Trust Charitable Funds has awarded a contract for software support services under the title "Software Support of Liberty Converse Contact Portal and Contact Centres." This procurement falls under the industry category of software support services (CPV 72261000) and is located in Yorkshire and the Humber, United Kingdom. The contract, which commenced on 2nd April 2025 and will continue until 1st April 2030, was issued through a selective procurement method as a direct award from the Patient and Healthcare Communications and Related IT Services Framework Agreement. The total value of the contract is £380,724.

This tender represents significant growth opportunities for businesses specialising in software support and IT services, particularly those in the healthcare sector. Small and medium-sized enterprises (SMEs) like Netcall Technology Ltd, the successful supplier, are well-suited for such contracts due to their specialised solutions and adaptive capabilities. SMEs with expertise in speech recognition, software support, and healthcare communication technologies are encouraged to pursue similar future opportunities to expand their market presence and enhance their service portfolios in the public sector.

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Notice Information

Notice Title

Software Support of Liberty Converse Contact Portal and Contact Centres

Notice Description

Direct Award under Lot 1 of the Patient and Healthcare Communications and Related IT Services Framework Agreement (2020/S 145-358199). SolutionCare Software Support and Speech Recognition and Tuning for the Liberty Converse Contact Portal and Contact Centres. Contract term is 3 years with an option to extend until 01/04/2030.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7024dc48-69aa-4ea7-8783-b9f25064d9cc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£380,724 £100K-£500K
Lots Value
Not specified
Awards Value
£380,724 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Mar 202511 months ago
Submission Deadline
1 Feb 2025Expired
Future Notice Date
Not specified
Award Date
19 Mar 202511 months ago
Contract Period
1 Apr 2025 - 1 Apr 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU3 2JZ
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Kingston upon Hull, City of
Electoral Ward
Central
Westminster Constituency
Kingston upon Hull North and Cottingham

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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