Award

ecm_12348 NASSTAR for Historical Call Recording Storage

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

22 Oct 2024 at 10:14

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has completed the procurement process for the contract titled "ecm_12348 NASSTAR for Historical Call Recording Storage," classified under the Call Centre industry category (CPV code 79512000). The service is essential for retaining IAS historical call recordings for up to two years, ensuring compliance with customer complaint and enquiry protocols. The contract covers various locations including British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and United Kingdom. The procurement method was selective, specifically a call-off from a framework agreement. Key dates include the tender end period on 16th August 2024 and the contract period starting on 2nd September 2024 and ending on 6th September 2026.

This tender offers significant opportunities for businesses involved in call centre services, particularly those capable of managing large-scale data storage and retrieval systems. Companies specialising in IT infrastructure and data management, especially larger enterprises given the non-suitability for SMEs and VCSEs, would find this contract beneficial for business growth. Partnering with a major department like DWP could enhance a company’s market presence and reputation, providing a robust platform for future opportunities.

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Notice Information

Notice Title

ecm_12348 NASSTAR for Historical Call Recording Storage

Notice Description

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a9c70d47-7eea-48ca-a2eb-003042254f31
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£35,400 Under £100K
Lots Value
Not specified
Awards Value
£34,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20241 years ago
Submission Deadline
16 Aug 2024Expired
Future Notice Date
Not specified
Award Date
1 Sep 20241 years ago
Contract Period
1 Sep 2024 - 6 Sep 2026 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY5 4ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD44 Lancaster and Wyre
Delivery Location
Not specified
Local Authority
Wyre
Electoral Ward
Stanah
Westminster Constituency
Blackpool North and Fleetwood

Supplier Information

Number of Suppliers
1
Supplier Name

GCI NETWORK SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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