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Out of Hours Call Handling Contract 2021

Network Homes

This public procurement record has 2 releases in its history.

Award

15 Jun 2021 at 16:15

Award Notice
Tender

02 Feb 2021 at 18:24

Tender Notice
Summary of the contracting process

The procurement process is initiated by Network Homes for the "Out of Hours Call Handling Contract 2021" in the services industry, specifically focusing on call centre operations. Located in London, the tender is currently in the active stage and was signed on 7th May 2021, with an awarded contract value of £275,000. The contract spans three years, with an option for annual renewal for an additional two years, contingent upon performance reviews. Submissions were accepted until 9th March 2021, following an open procurement method outlined in the contract details.

This tender presents a lucrative opportunity for businesses specializing in call centre services, particularly those that can provide effective out-of-hours support. Small to medium enterprises (SMEs) might find this procurement appealing, as Network Homes has indicated the suitability of this contract for such operators. With an emphasis on high-quality service delivery, businesses experienced in managing call centre operations and capable of meeting performance standards are encouraged to participate in future tenders with Network Homes, which has ambitious plans for housing development and service provision in London and the surrounding areas.

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Notice Information

Notice Title

Out of Hours Call Handling Contract 2021

Notice Description

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)

Lot Information

Lot 1

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews) Additional information: https://www.delta-esourcing.com/respond/cj7xg6z9m7

Renewal: not provided

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-028f83
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013518-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£275,000 £100K-£500K

Notice Dates

Publication Date
15 Jun 20215 years ago
Submission Deadline
9 Mar 2021Expired
Future Notice Date
Not specified
Award Date
7 May 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Network Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
HA9 0HP
Postcode Area
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Supplier Information

Number of Suppliers
1
Supplier Name

Orbis Protect Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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