Notice Information
Notice Title
Market Research and Insight Services
Notice Description
Network Rail identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally: - Quantitative and qualitative primary market research - Commercial market intelligence - Online survey tool
Lot Information
Qualitative and Quantitative Primary Market Research
The lot includes but not limited to the following: * B2C/B2B/CX * Employee engagement * Communications development & evaluation * Brand reputation * Politicians * Journalists * Mystery shopping * Pedestrian counting * Behaviour change * Segmentation * Public health and safety
Commercial Market IntelligenceThe lot includes but not limited to the following: * Trends and insight into retail buying behaviours of consumers o General retail consumer buying behaviours (national and global o Travel retail consumer buying behaviours (national and global o Customer experience - experiential activity * Customer profiling and segmentation * Thought leadership in the retail and commercial sphere * Turning information into actionable insights for daily decision-making and strategic planning
Online ToolThe lot includes but not limited to the following: * Requires bespoke registration and onboarding process * Quantitative panel and qualitative functions * Support service for users including but not limited to access support, building surveys, training support etc. * Unlimited users & surveys capability * Easy and intuitive to use for non-research specialists * Template questionnaires provided for different types of surveys * Ability to undertake targeted surveys * Supplier to provide training to users throughout contract including but not limited to usability training as required by Network Rail on an ad-hoc basis * Tools to be compatible across multiple systems and platforms including but not limited to Microsoft and Apple desktops, IOS and Android * Tool to meet highest security standards and GDPR compliant
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-029457
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/003312-2021
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
79311000 - Survey services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £12,040,000 £10M-£100M
Notice Dates
- Publication Date
- 18 Feb 20215 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 8 Feb 20215 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NETWORK RAIL INFRASTRUCTURE LTD
- Contact Name
- Not specified
- Contact Email
- grace.cope@networkrail.co.uk
- Contact Phone
- +44 1908781000
Buyer Location
- Locality
- LONDON
- Postcode
- NW1 2DN
- Post Town
- North West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI36 Camden
- Delivery Location
- Not specified
-
- Local Authority
- Camden
- Electoral Ward
- Regent's Park
- Westminster Constituency
- Holborn and St Pancras
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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