Award

General Practice Patient Survey (GPPS)

THE NHS COMMISSIONING BOARD (OPERATING UNDER THE NAME OF NHS ENGLAND)

This public procurement record has 2 releases in its history.

Award

09 Sep 2021 at 16:03

Tender

19 Feb 2021 at 13:40

Summary of the contracting process

The NHS Commissioning Board, operating under the name of NHS England, has recently completed a tender process for the "General Practice Patient Survey (GPPS)", classified under the health services industry. The procurement was initiated on 19 February 2021 and was conducted through an open procedure. The main contract, valued at approximately £10.55 million, was awarded to Market and Opinion Research International Limited (trading as Ipsos MORI) on 16 August 2021. The survey aims to collect data from 2.2 million residents and assess experiences related to local primary care services including access and health inequalities, contributing to ongoing national trends that inform health policy-making.

This procurement presents substantial opportunities for businesses engaged in market research, polling, and health services. Companies specialising in survey methodologies, data analysis, and customer satisfaction studies would be particularly well-suited to compete. Furthermore, the emphasis on mixed-mode surveys and the demand for innovative solutions to encourage online participation opens avenues for technology firms and digital solution providers in the healthcare sector. As the survey continues annually, potential suppliers can look forward to recurring opportunities in a sector increasingly focused on data-driven healthcare improvements.

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Notice Title

General Practice Patient Survey (GPPS)

Notice Description

The GP Patient Survey (GPPS) is an England-wide annual survey which has been running every year since 2007. It is sent to approximately 2.2 million people and asks about experiences of local primary care services including dentistry. Currently, the survey is 'mixed mode' and uses paper invitations and questionnaires with the option of completing the survey online (in the form of a link provided on a letter that individuals can type into their device and via SMS reminder messages).The survey currently provides data at national, Clinical Commissioning Group (CCG) and GP practice levels. It is used to understand performance at GP practice level as well as identifying emerging and ongoing national trends which feed into policy making. The GPPS is extensively used by NHS England and NHS Improvement (NHSEI), the Department of Health and Social Care (DHSC) and Care Quality Commission (CQC).

Lot Information

Lot 1

The survey not only provides data on key priorities such as access to general practice, but also provides insight about a wide range of other areas including health inequalities at a population level, a key focus of the NHS Long Term plan. The survey is also a key asset at local level, providing robust and comparable insight to local organisations and health systems about the performance of general practice.Methodology* That the survey will continue to be run on a yearly basis at GP practice level.* That the survey's implementation will continue to be mixed mode - paper based and online. This is to minimise selection bias and ensure a key part of the population are not excluded. In addition, experiments in this area have found a drop-in response rate with increased online completion, which impacts on the ability to report robustly at GP Practice level.* The drive to increase online uptake will continue.Content* That the main focus of the survey will continue to be general practice but that the survey content reflects changing primary care contexts and policy priorities.Sampling* That the survey sampling criteria remains the same - those registered with a GP practice for at least six months, aged 16 and over.* That the survey sample will continue to be drawn from the Personal Demographic Service (PDS). Please note mobile telephone numbers and emails do not cover everyone in the sample (email approx. 25% and mobile telephone number 75%).* That the survey will continue to produce weighted data that are representative and comparable at GP practice level and that are also nationally representative.Data production* That the survey would be run to the existing timings including survey fieldwork January until early April and publication in July the same year.* That there would be the opportunity to report the survey based on other geographies such as STP and PCN.* The survey will require a certain sample size and/or confidence interval width at practice level which is defined in the ITT.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-029483
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/022449-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79320000 - Public-opinion polling services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

85100000 - Health services

Notice Value(s)

Tender Value
£14,074,697 £10M-£100M
Lots Value
£14,074,697 £10M-£100M
Awards Value
Not specified
Contracts Value
£10,552,108 £10M-£100M

Notice Dates

Publication Date
9 Sep 20214 years ago
Submission Deadline
5 Apr 2021Expired
Future Notice Date
Not specified
Award Date
15 Aug 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE NHS COMMISSIONING BOARD (OPERATING UNDER THE NAME OF NHS ENGLAND)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RUNCORN
Postcode
WA7 2ES
Post Town
Warrington
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
Not specified

Local Authority
Halton
Electoral Ward
Halton Lea
Westminster Constituency
Runcorn and Helsby

Supplier Information

Number of Suppliers
1
Supplier Name

MARKET AND OPINION RESEARCH INTERNATIONAL LIMITED (TRADING AS IPSOS MORI

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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