Planning

Customer Experience Programme Services

NETWORK RAIL INFRASTRUCTURE LTD

This public procurement record has 1 release in its history.

Planning

15 Mar 2021 at 22:56

Planning Notice
Summary of the contracting process

Network Rail Infrastructure Ltd is planning a procurement process for "Customer Experience Programme Services" within the general management consultancy services sector. The procurement is currently in the planning stage, with an aim to support the delivery of the Customer Experience Programme from mid-2021 until its conclusion in 2024. A preliminary market engagement effort is underway, inviting interested suppliers to participate in a questionnaire by 17:00 on 15th April 2021. Further opportunities will be announced on 17th May 2021.

This tender offers valuable opportunities for businesses specialising in management consultancy services, particularly those with expertise in customer experience and railway services. Companies looking to engage in this market may find potential avenues for growth by offering innovative solutions or support in the design and implementation of customer-focused initiatives. Suppliers interested in this area should consider reaching out to Network Rail for additional details and participation in the upcoming stages of the procurement process.

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Notice Information

Notice Title

Customer Experience Programme Services

Notice Description

Network Rail is looking to gain a better understanding of the market ability to support us in the delivery of our Customer Experience Programme. Our intention is to appoint a supplier that can support with the future design development and delivery of the programme from the middle of 2021 to the end of the programme in 2024. Network Rail is undertaking preliminary market engagement regarding this requirement in the form of this PIN and an associated questionnaire. This PIN is issued solely for the purposes of preliminary market and is not a call for competition. Any competition will be advertised at a later date via a separate notice.

Lot Information

Lot 1

Network Rail is looking to gain a better understanding of the market ability to support us in the delivery of our Customer Experience Programme. Our intention is to appoint a supplier that can support with the future design development and delivery of the programme from the middle of 2021 to the end of the programme in 2024. Network Rail is undertaking preliminary market engagement regarding this requirement in the form of this PIN and an associated questionnaire. If you are interested in participating in the questionnaire and/or would like to find out more information regarding the potential opportunity please email Grace.Cope@networkrail.co.uk by the deadline of 17:00 on 15th April 2021 with the subject heading 'Customer Experience Services - PIN', with the following information: - Company name - Contact details (including email address)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-029be4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005235-2021
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

79411000 - General management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20214 years ago
Submission Deadline
Not specified
Future Notice Date
16 May 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LTD
Contact Name
Not specified
Contact Email
grace.cope@networkrail.co.uk
Contact Phone
+44 1908781000

Buyer Location

Locality
LONDON
Postcode
NW1 2DN
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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