Tender

Water Meter Reading and Associated Services

AFFINITY WATER LIMITED

This public procurement record has 1 release in its history.

Tender

07 Apr 2021 at 16:40

Tender Notice
Summary of the contracting process

The public procurement process is initiated by Affinity Water Limited, which seeks a supplier for "Water Meter Reading and Associated Services." This tender falls under the services industry, specifically focusing on meter reading services classified under CPV code 65500000. The procurement is currently at the Tender stage, with the submission deadline set for 7th May 2021. The total contract value is £1,000,000, and the contract period is expected to last 1080 days, with options to extend by up to 5 years. The services are required across the UK's Central, South East, and East regions.

This tender offers significant opportunities for businesses specialising in meter reading and data services, particularly those who can enhance accuracy and customer satisfaction in billing processes. Companies that possess expertise in automated meter reading (AMR) technology or have a strong background in customer service are well-suited to compete for this contract. The emphasis on accurate readings and reducing customer complaints highlights the potential for innovative solutions and strategic partnerships in the water services sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Water Meter Reading and Associated Services

Notice Description

Water meter reading services including the reading of AMR meters, manual meters external to customers premises and internal meter readings.

Lot Information

Lot 1

1.1. The Company requires the Supplier to undertaken meter reading for the Company's customers with the aim of minimising estimated readings. 1.2. The Company's objectives of providing an effective meter reading service are: 1.2.1. To provide accurate billing data to the Company's customers 1.2.2. To aid the Company in the reduction of complaints and customer contact 1.2.3. To improve customer perception 1.2.4. To increase receipt of positive customer feedback 1.2.5. To improve the Company's Customer Satisfaction score (CSAT) as further described in Appendix 3 1.3. The Services include: 1.3.1. The reading of AMR meters; manual meters external to the Company's customer and manual meters in the Company customer's premises; 1.3.2. ensuring that meters are read accurately and are checked for accuracy prior to the reads being returned to the Company; 1.3.3. the process of check reading meters previously read by the Supplier's own workforce; 1.3.4. Half yearly meter for household (HH) and non-housefold (NHH) in the Company's Central region, including AMR and manual meters; 1.3.5. Ad-hoc meter readings; 1.3.6. Compliance with or betterment of the Company's redetermined meter reading schedule and billing schedule; 1.3.7. Additional half yearly reads on AMR meter only for the Company's Per Capital Consumption (PCC) trial; [Optional services - to be determined after tender stage of the tender process.] 1.3.8. Monthly meter reads for HH and NHH meters in the Company's Central region, including AMR and manual meters; 1.3.9. A mixture of monthly and half yearly reading schedules for the Company's South East and East regions for HH and NHH; 1.3.10. Quarterly reading of those meters installed under the Company's Universal Metering Programme, which are 100% AMR meters in the Company's Central region.

Options: Options described above. Option to extend up to 5 years

Renewal: Options to extend up to 5 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02a35b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007146-2021
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

CPV Codes

65500000 - Meter reading service

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Apr 20214 years ago
Submission Deadline
7 May 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AFFINITY WATER LIMITED
Contact Name
Kate Solomon
Contact Email
kate.solomon@affinitywater.co.uk
Contact Phone
+44 7976599869

Buyer Location

Locality
HATFIELD
Postcode
AL10 9EZ
Post Town
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH East (England), TLJ South East (England)
Local Authority
Welwyn Hatfield
Electoral Ward
Hatfield Villages
Westminster Constituency
Welwyn Hatfield

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02a35b-2021-04-07T17:40:52+01:00",
    "date": "2021-04-07T17:40:52+01:00",
    "ocid": "ocds-h6vhtk-02a35b",
    "initiationType": "tender",
    "tender": {
        "id": "C-03624",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Water Meter Reading and Associated Services",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "65500000",
            "description": "Meter reading service"
        },
        "mainProcurementCategory": "services",
        "description": "Water meter reading services including the reading of AMR meters, manual meters external to customers premises and internal meter readings.",
        "value": {
            "amount": 1000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "1.1. The Company requires the Supplier to undertaken meter reading for the Company's customers with the aim of minimising estimated readings. 1.2. The Company's objectives of providing an effective meter reading service are: 1.2.1. To provide accurate billing data to the Company's customers 1.2.2. To aid the Company in the reduction of complaints and customer contact 1.2.3. To improve customer perception 1.2.4. To increase receipt of positive customer feedback 1.2.5. To improve the Company's Customer Satisfaction score (CSAT) as further described in Appendix 3 1.3. The Services include: 1.3.1. The reading of AMR meters; manual meters external to the Company's customer and manual meters in the Company customer's premises; 1.3.2. ensuring that meters are read accurately and are checked for accuracy prior to the reads being returned to the Company; 1.3.3. the process of check reading meters previously read by the Supplier's own workforce; 1.3.4. Half yearly meter for household (HH) and non-housefold (NHH) in the Company's Central region, including AMR and manual meters; 1.3.5. Ad-hoc meter readings; 1.3.6. Compliance with or betterment of the Company's redetermined meter reading schedule and billing schedule; 1.3.7. Additional half yearly reads on AMR meter only for the Company's Per Capital Consumption (PCC) trial; [Optional services - to be determined after tender stage of the tender process.] 1.3.8. Monthly meter reads for HH and NHH meters in the Company's Central region, including AMR and manual meters; 1.3.9. A mixture of monthly and half yearly reading schedules for the Company's South East and East regions for HH and NHH; 1.3.10. Quarterly reading of those meters installed under the Company's Universal Metering Programme, which are 100% AMR meters in the Company's Central region.",
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Options to extend up to 5 years"
                },
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Options described above. Option to extend up to 5 years"
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKJ"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://in-tendhost.co.uk/affinitywater/aspx/Home",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "secondStage": {
            "successiveReduction": true
        },
        "tenderPeriod": {
            "endDate": "2021-05-07T17:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-11466",
            "name": "AFFINITY WATER LIMITED",
            "identifier": {
                "legalName": "AFFINITY WATER LIMITED"
            },
            "address": {
                "streetAddress": "Tamblin Way",
                "locality": "Hatfield",
                "region": "UKH",
                "postalCode": "AL10 9EZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Kate Solomon",
                "telephone": "+44 7976599869",
                "email": "kate.solomon@affinitywater.co.uk",
                "url": "https://in-tendhost.co.uk/affinitywater/aspx/Home"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.affinitywater.co.uk",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-11467",
            "name": "Affinity Water Limited",
            "identifier": {
                "legalName": "Affinity Water Limited"
            },
            "address": {
                "locality": "Hatfield",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-11466",
        "name": "AFFINITY WATER LIMITED"
    },
    "language": "en"
}