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Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

Dorset Council

This public procurement record has 2 releases in its history.

Award

10 Aug 2021 at 14:00

Award Notice
Tender

22 Apr 2021 at 15:31

Tender Notice
Summary of the contracting process

The Dorset Council is seeking to establish a contract for the provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area. This procurement falls within the "Other community, social and personal services" sector and is currently in the award stage. The tender was initially open for submissions until 11 June 2021, with a contract value of £2,823,250 and a maximum duration of five years (three years with an optional two-year extension). The procurement method employed is an open procedure, allowing for a more inclusive bidding process.

This contract presents significant opportunities for businesses specialising in community services, particularly those with experience in providing guidance, advice, and information services to diverse populations. Companies focused on enhancing customer experience through multi-channel approaches, including digital and face-to-face interfaces, would be well-positioned to compete. Collaboration through consortium bids is also encouraged, particularly among smaller and medium-sized enterprises (SMEs), as they can jointly meet the requirements of the tender and deliver effective services to the residents of Dorset.

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Notice Information

Notice Title

Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

Notice Description

The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multichannel approach to information, advice and guidance.

Lot Information

Lot 1

Definition and scope: * Information - The open and accessible supply of informative material deemed to be of interest and relevance to a particular population * Advice - Presenting facts and ideas in an accessible form for residents to understand and consider and recommending a course of action * Guidance - Defining and providing options through positive actions which could help the resident The provision shall be based around the following key considerations to effectively meet the needs of the Council's residents: * customer experience * connecting services * improved digital channels * a targeted face to face and telephone offer The services must be flexible to meet Dorset Council residents' needs and arising trends. The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years). Consortium bids are welcome via a lead provider.

Renewal: The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02a927
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019324-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£2,823,250 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,823,250 £1M-£10M

Notice Dates

Publication Date
10 Aug 20215 years ago
Submission Deadline
11 Jun 2021Expired
Future Notice Date
Not specified
Award Date
10 Aug 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dorset Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORCHESTER
Postcode
DT1 1XJ
Postcode Area
Dorchester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK64 Dorset
Delivery Location
TLK2 Dorset and Somerset
Local Authority
Dorset
Electoral Ward
Dorchester West
Westminster Constituency
West Dorset

Supplier Information

Number of Suppliers
1
Supplier Name

Citizens Advice in Dorset

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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