Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

NHS England and NHS Improvement North West – Lancashire and South Cumbria

This public procurement record has 3 releases in its history.

Award

18 Mar 2022 at 12:14

Award Notice
Tender

25 Aug 2021 at 12:55

Tender Notice
Planning

10 May 2021 at 14:54

Planning Notice
Summary of the contracting process

NHS England and NHS Improvement North West – Lancashire and South Cumbria is conducting a procurement process for a Dental Call Handling Service across Lancashire and South Cumbria. The contract title is "NHSE440 – Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria". This procurement is classified under the services industry category, specifically within the CPV code 79512000 for call centres. The procurement follows an open procedure and has a total contract value of £2,889,000 over a term of five years, with the contract commencing on 1 April 2022. The tender process included key dates, such as documentation availability from 26 August 2021 and the closing date for tenders being 27 September 2021 at 12:00 noon.

This tender offers significant opportunities for businesses wishing to expand within the healthcare sector, particularly those specialising in call centre services. Companies that have experience in managing high-volume customer service operations and can demonstrate their capability in handling sensitive health-related inquiries would be particularly well-suited to compete. The emphasis on social value in the procurement presents further avenues for firms that can illustrate their contributions to community well-being, enhancing their attractiveness as potential suppliers to NHS England's contracting authority.

How relevant is this notice?

Notice Information

Notice Title

NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Notice Description

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

Lot Information

Lot 1

The Contracting Authority has procured a Dental Call Handling Service (DCHS) across Lancashire and South Cumbria to deliver a comprehensive service for patients to have a single point of access into NHS Dental Services and ensure that patients are appropriately signposted to NHS Primary Dental Care Services. The Contract is to commence 01 April 2022 for a contract term of 5 years. The annual financial threshold for this procurement is 577800 GBP and is based on a calls answered volume of 180,000 per annum. The total contract value is 2889000 GBP for the 5-year contract term. The Open Procedure was followed for this procurement to test the capacity, capability, and technical competence of bidders in accordance with Regulation 27 of the Public Contracts Regulations 2015 (as amended). Tender documentation was available from 12:00 noon on 26 August 2021 and the closing time and date for tender returns was 12:00 noon on 27 September 2021. The subject matter of the contract was scoped to take into account the priorities of the Contracting Authority relating to "economic, social, and environmental well-being" by utilising the UK Governments Social Value Model. This procurement was conducted using an e-tendering portal (In-Tend). https://in-tendhost.co.uk/nhsnecsu/aspx/Home The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) did apply. Bidders were advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services. The Contracting Authority and NECS reserved the right to cancel the tender process at any point and will not be held liable for any costs resulting from any cancellation of the tender process or for any other costs incurred by those tendering for the contract.

Options: Call volumes may increase or decrease throughout the lifetime of this contract. Increases and decreases will be dealt with under the conditions of contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02af0a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007409-2022
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£2,889,000 £1M-£10M
Lots Value
£2,889,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£2,889,000 £1M-£10M

Notice Dates

Publication Date
18 Mar 20224 years ago
Submission Deadline
27 Sep 2021Expired
Future Notice Date
11 May 2021Expired
Award Date
6 Dec 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
March 2026

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England and NHS Improvement North West – Lancashire and South Cumbria
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
PR2 8DY
Postcode Area
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLD4 Lancashire
Local Authority
Preston
Electoral Ward
Sharoe Green
Westminster Constituency
Ribble Valley

Supplier Information

Number of Suppliers
1
Supplier Name

FCMS (NW) Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...