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Provision of a Community Support Service

North Ayrshire Council

This public procurement record has 6 releases in its history.

AwardUpdate

19 Sep 2025 at 14:31

Award Notice
Award

05 Nov 2021 at 11:25

Award Notice
Tender

08 Jul 2021 at 14:34

Tender Notice
Award

08 Jul 2021 at 14:15

Award Notice
Tender

08 Jul 2021 at 13:15

Tender Notice
Planning

14 May 2021 at 11:14

Planning Notice
Summary of the contracting process

The ongoing procurement process led by North Ayrshire Council involves the provision of a Community Support Service, primarily targeting community health services with procurement ID NAC/4280. This initiative continues under the award update stage. The services, classified under the CPV code "98000000", encompass various community, social, and personal services, focusing on both community support and health care across various client groups including mental health, learning disabilities, and physical disabilities. The active contract currently accommodates suppliers such as Affinity Trust, Cornerstone, and others, operational across areas in North Ayrshire such as Irvine and Kilwinning. This existing framework is planned for extension until 5th July 2026 to facilitate the transition to new contractual agreements. The services are consistently delivered in both community and housing settings around the clock and positioned primarily within the UKM93 region of the United Kingdom.

This project offers abundant opportunities for businesses, particularly those with experience in community health services, support work, and personal care sectors, seeking to expand into the public sector. The procurement utilises an open procedure focusing on the most economically advantageous tenders, prioritising quality over price. The re-opening of the framework provides an excellent chance for both longstanding contractors and new suppliers looking to penetrate the market. Companies with a strong foundation in community-based, health-related services, and those that can offer evidence of previous successful projects and possess the necessary Care Inspectorate registration, may find this contract particularly aligned with their growth prospects. The opportunity for involvement in the upcoming four-year extension period, with potential additional two-year prolongation, is considerable, allowing businesses adequate time to build and cement valuable partnerships with local government entities.

How relevant is this notice?

Notice Information

Notice Title

Provision of a Community Support Service

Notice Description

North Ayrshire Council ("NAC") invites tenders for the provision of a community support service. NAC currently have a flexible framework in place for this requirement which allows NAC to re-open the framework to new providers therefore, the framework is being re-opened. NAC are required to re-open the framework to new providers after the initial two year period, as detailed in the original Contract Notice. There is no limit to the number of providers who may be awarded a place on the framework however, providers should note that there may not be a sufficient volume of business to support a large number of new providers and there is no guarantee of business even if awarded a place on the framework. The estimated spend under the framework over the remaining 4 years is 56,079,900.00 GBP however, this figure includes services already commissioned during the initial 2 year period that will continue over the next 4 years and therefore, this figure is not representative of new business opportunities available over the remaining 4 year period. The resultant framework will be for a period of 2 years commencing 6th January 2022 until 5th January 2024 with the option to extend by up to 24 months until 5th January 2026. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding. The framework delivers Adult Community Support Services across Learning Disability, Physical Disability and Mental Health client groups. The scope of the framework encompasses services currently referred to as Community Support, 24 Hour Support, Housing Support and Supported Living Services. It does not include care at home provision. Services are delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.

Lot Information

Three Towns, Garnock Valley and North Coast Area - Mental Health Client Group

Contract Modification for NAC/4280 Provision of a Community Support Service

Three Towns, Garnock Valley and North Coast Area - Learning Disability Client Group

The framework will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.

Three Towns, Garnock Valley and North Coast Area - Physical Disability Client Group

The framework will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.

Irvine and Kilwinning Area - Mental Health Client Group

The framework will deliver an Adult Community Support Service to adults age 16 and over with a mental health issue. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.

Irvine and Kilwinning Area - Learning Disability Client Group

The framework will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.

Irvine and Kilwinning Area - Physical Disability Client Group

The framework will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02b10d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/058161-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85147000 - Company health services

85323000 - Community health services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£56,079,900 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,840,307 £100M-£1B

Notice Dates

Publication Date
19 Sep 202511 months ago
Submission Deadline
13 Aug 2021Expired
Future Notice Date
9 Jun 2021Expired
Award Date
29 Oct 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active
Awards Status
Active, Unsuccessful
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Ayrshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
12
Supplier Names

Affinity Trust

Cornerstone

Delight Supported Living

Delight Supported Living Ltd

ENABLE Scotland

Hansel Alliance

KEY Housing Association

Key Housing Association Ltd

Quarriers

The Richmond Fellowship (Scotland) Ltd

The Richmond Fellowship Scotland Limited

The Salvation Army

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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