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ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

Lisburn and Castlereagh Council

This public procurement record has 1 release in its history.

Award

16 Jun 2021 at 12:54

Award Notice
Summary of the contracting process

The procurement process involves the Lisburn and Castlereagh City Council, which is acting on behalf of 11 Northern Ireland Councils, seeking a contractor for the "LED NI Business Start Up Programme - Enquiry Handling Element". This opportunity falls under the business services category, specifically focusing on law, marketing, consulting, recruitment, printing, and security services. The procurement stage has reached an active contract award, with the contract signed on 16th June 2021, valued at £223,230. The open procedure was used for this tender, which is aimed at providing an enquiry handling service for the Go For It Programme, starting from 1st July 2021 for a duration of 18 months.

This tender presents an excellent growth opportunity for businesses involved in consultancy and enquiry handling services, particularly those capable of demonstrating high service quality and cost-effectiveness. Given the contract's criteria prioritising quality (60%) over cost (40%), businesses that can deliver superior performance and adhere to stringent management procedures will be well-suited to compete. Potential suppliers should have experience in providing related services, such as call centre operations or telephone-answering services, to successfully engage in this project.

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Notice Information

Notice Title

ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

Notice Description

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

Lot Information

Lot 1

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02bc97
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013604-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£223,230 £100K-£500K

Notice Dates

Publication Date
16 Jun 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jun 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lisburn and Castlereagh Council
Additional Buyers

Antrim and Newtownabbey Borough Council

Ards and North Down Borough Council

Armagh City Banbridge and Craigavon Borough Council

Belfast City Council

Causeway Coast and Glens Borough Council

Derry City and Strabane District Council

Fermanagh and Omagh District Council

Lisburn and Castlereagh City Council

Mid Ulster District Council

Mid and East Antrim Borough Council

Newry Mourne and Down District Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ANTRIM
Postcode
BT27 4RL
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0E Lisburn and Castlereagh
Delivery Location
TLN Northern Ireland
Local Authority
Lisburn and Castlereagh
Electoral Ward
Hillhall
Westminster Constituency
Lagan Valley

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE LIMITED

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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