East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation

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    "id": "ocds-h6vhtk-02c4fc-2021-10-07T14:54:02+01:00",
    "date": "2021-10-07T14:54:02+01:00",
    "ocid": "ocds-h6vhtk-02c4fc",
    "description": "(SC Ref:669822)",
    "initiationType": "tender",
    "tender": {
        "id": "CE 19 20 003",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.",
        "value": {
            "amount": 320000,
            "currency": "GBP"
        },
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                "description": "Open tender. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.",
                "awardCriteria": {
                    "criteria": [
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                            "name": "Quality",
                            "type": "quality",
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                "contractPeriod": {
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                "renewal": {
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                        "description": "Alarm-monitoring services"
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                "deliveryLocation": {
                    "description": "East Renfrewshire"
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        "communication": {
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        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "The proposed ARC solution the bidder is proposing must be on the Scottish Government Digital Office's Assessed Supplier's Security List published in the Digital Telecare Playbook by date of contract https://telecare.digitaloffice.scot/",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "economic",
                    "description": "Bidders will be required to have a minimum yearly \"specific\" turnover of 90,000 GBP for the last 2 years in the business area covered by the contract. Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up or started trading. The bidder confirms they already have or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below: Professional Risk Indemnity: 2m GBP Employer's (Compulsory) Liability: 5m GBP Public Liability: 5m GBP",
                    "minimum": "Period covered: 2019/2020 and 2020-2021 financial years A minimum score of 1 is required for solvency ratios while profitability ratios must demonstrate a positive result. (If this criteria is not met the council will at its discretion consider further financial information in relation to liquidity as outlined above ) Please download the attached document and confirm the following for the past two years: Audited accounts Y / N Turnover Current Assets Current Liabilities Stock Net profit Earnings before Income tax (EBIT) Operating profit Total Assets Total Liabilities Tenders are asked to provide their company number so that the council can run this report. To establish the financial standing of a potential Tenderer, the Council will firstly take into account a risk report provided independently by Credit Safe. Tenders are asked to provide their company number so that the council can run this report. Within such reports, the risk of business failure is expressed as a score ranging from 1 -100. In the event that a company is determined to have a risk failure rating of below 30 i.e. that the company is considered to have a high risk of business failure, the submission will not be considered further. Where you are not registered on credit safe e.g. charitable organisations, new start companies and Sole Traders you are to submit 2 years financial accounts, including Profit & Loss Statement and Balance Sheet for consideration.",
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
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        "tenderPeriod": {
            "endDate": "2021-08-10T12:00:00+01:00"
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        "bidOpening": {
            "date": "2021-08-10T12:00:00+01:00"
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        "hasRecurrence": false,
        "contractTerms": {
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            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
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    "parties": [
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            "id": "GB-FTS-1036",
            "name": "East Renfrewshire Council",
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                "legalName": "East Renfrewshire Council"
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            "address": {
                "streetAddress": "Eastwood HQ, Eastwood Park,",
                "locality": "Giffnock",
                "region": "UKM83",
                "postalCode": "G46 6UG",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1415773669",
                "email": "nora.nemeth@eastrenfrewshire.gov.uk",
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            "name": "Paisley Sheriff and Justice of the Peace Court",
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                "locality": "Paisley",
                "countryName": "United Kingdom"
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        {
            "id": "GB-FTS-20899",
            "name": "Children 1st",
            "identifier": {
                "legalName": "Children 1st"
            },
            "address": {
                "streetAddress": "83 Whitehouse Loan",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH9 1AT",
                "countryName": "United Kingdom"
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        {
            "id": "GB-FTS-31023",
            "name": "Enovation UK Limited",
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            "address": {
                "streetAddress": "Suite 17 Link 665 Business Centre, Todd Hall Road",
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