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Greater Anglia Shared Services - Customer Experience and Delay Repay

ABELLIO TRANSPORT HOLDINGS LIMITED

This public procurement record has 1 release in its history.

Tender

16 Jul 2021 at 16:27

Tender Notice
Summary of the contracting process

Abellio Transport Holdings Limited is currently undertaking a tender process for the "Greater Anglia Shared Services - Customer Experience and Delay Repay" project, which is classified under customer services. The procurement, taking place in the UK, is at the active stage and follows a selective method, specifically a negotiated procedure with a prior call for competition. The tender period is set to close on 16 August 2021, with submissions to be made electronically via a specified platform. The contract is anticipated to last for a period of 1,080 days, with an option to extend for up to two additional years.

This tender presents a significant opportunity for businesses specialising in customer service solutions, particularly those with experience in back-office processing, telephony, and business fulfilment. Companies that have the capability to manage extensive customer experience projects within shared service frameworks will be well-suited to apply. Given the scale and complexity of the services required by Abellio, enterprises that can demonstrate a robust track record in managing large-scale contracts within the transport industry will have a competitive edge in this procurement process.

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Notice Information

Notice Title

Greater Anglia Shared Services - Customer Experience and Delay Repay

Notice Description

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting.

Lot Information

Lot 1

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting. Additional information: All scoring information is contained within the tender documentation. Available on request by emailing selina.birdi@vendigital.com

Renewal: Option to extend for up to a further 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02c92f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016829-2021
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jul 20215 years ago
Submission Deadline
16 Aug 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ABELLIO TRANSPORT HOLDINGS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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