Provision of Audience Research Services

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02cdd8-2021-11-16T12:04:02Z",
    "date": "2021-11-16T12:04:02Z",
    "ocid": "ocds-h6vhtk-02cdd8",
    "description": "National Galleries Scotland reserves the right to cancel the procurement at any time and not award a Contract. The expenditure, work or effort undertaken by Bidders prior to the Award of Contract is accordingly a matter solely for the commercial judgement of Bidders. Late SPDs and tenders may not be considered by National Galleries Scotland. Tenderers must include within their tender return compliance with all legislation applicable at the date for return of tenders relating to COVID-19 restrictions, such as, but not limited to, \"The Health Protection (Coronavirus) (Restrictions) (Scotland) Amendment (No.2) Regulations 2020\" and details of any Notices issued by the HSE. (SC Ref:673972)",
    "initiationType": "tender",
    "tender": {
        "id": "650 504",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Provision of Audience Research Services",
        "status": "cancelled",
        "classification": {
            "scheme": "CPV",
            "id": "79310000",
            "description": "Market research services"
        },
        "mainProcurementCategory": "services",
        "description": "The National Galleries of Scotland is seeking to appoint a sole Service Provider for the Provision of Audience Research Services. National Galleries Scotland (NGS) proudly displays collection artworks and exhibitions within three Galleries across four main sites - The Scottish National Gallery (SNG), The Scottish National Portrait Gallery (SNPG) and the Scottish National Gallery of Modern Art (SNGMA) (Modern One and Modern Two). The Service Provider is required to conduct Audience Research to provide insight and analysis about both visitors and non-visitors in order to support the organisation's Key Performance Indicators (KPIs), special projects and inform organisation-wide strategic planning. Full details of the Contract Requirements are detailed in the DRAFT Contract Requirements document. There is no commitment to a volume of work. Under this agreement, no minimum workload is guaranteed. Services will be agreed to on an \"as required\" basis. The Tenderer will have no claim against NGS if they are not instructed to carry out any of the services. NGS may have additional qualitative and/or quantitative audience research needs but these are yet undefined and will not be in the scope for this Tender. If and/or when additional audience research needs are identified, there would not be an automatic award. The agreement will therefore be non-exclusive i.e. NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required. In the event of unsatisfactory performance by the successful Service Provider and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Service Providers. The Service Provider must have a clear understanding of the contract requirements and the organisational needs of NGS. As part of the tender exercise, the Service Provider must detail flexible options of robust methodologies for conducting audience research services which meet all data capture requirements. DRAFT Stage 2 Quality Criteria has been uploaded to the portal for review.",
        "lots": [
            {
                "id": "1",
                "description": "The procurement will be conducted through the use of the Restricted Procedure. The SPD will be used as a downsizing tool in this procedure. It is the intention of NGS to shortlist a maximum of 5 Service Providers but NGS reserves the right to invite in excess of this number of Service Providers in the event of a tie. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. The objective criteria for shortlisting candidates is detailed under section III of this Contract Notice. A DRAFT Contract Agreement, Draft Contract Requirements and DRAFT second stage quality scoring sections has been uploaded to the portal. This is for INFORMATION and GUIDANCE ONLY as to the requirements of the contract and tender process. Bidders should satisfy themselves that they can fulfil the contract requirements prior to completing the SPD. Additional information: All shortlisted Bidders will be invited to provide a presentation. It is currently anticipated that presentations will take place during the weeks 15th - 26th November 2021, although this date is subject to change. It is yet to be determined as to whether these presentations will take place in person on-site at NGS or via an e-meeting platform.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "70"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract duration will be for an initial 36-month period, with the option of two additional 12-month extensions, not exceeding 24 months; resulting in possible maximum contract extension of 60 months. This is at the discretion of National Galleries Scotland. Each 12-month period of the contract is anticipated to run from 1st April through 31st March."
                },
                "secondStage": {
                    "minimumCandidates": 5
                },
                "selectionCriteria": {
                    "description": "Statements including the specific requirements can be found under Section III of this Contract Notice. Bidders must pass the minimum standards sections of the SPD."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "NGS may require the Service Provider to provide additional services. Any such modification shall be in terms of Regulation 72 of the Public Contracts (Scotland) Regulations 2015."
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79310000",
                        "description": "Market research services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM75"
                    },
                    {
                        "region": "UKM75"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk",
        "communication": {
            "atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk"
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Q4A1a 'Enrolment in a Relevant Professional Register', Q4A.2a 'Authorisation of Particular Organisation Needed' and Q4A.2b 'Membership of a Particular Organisation Needed' have been included in the SPD. Bidders must confirm whether this is applicable to them. If applicable, each question will be scored on a Pass/Fail basis. If the Bidder is required by their country of establishment, to have enrolment in a Professional Register, authorisation and/or membership of a particular organisation that the Bidder has not attained, the response will be deemed a 'Fail'. Any Bidder scoring a 'Fail' mark will be disqualified from the competition.",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "economic",
                    "description": "The following selection criteria is listed within the SPD and will be scored on a Pass/Fail basis: Q4B5a Insurance - Professional Risk Indemnity Q4B5b Insurance - Employer's (Compulsory) Liability Q4B5c Insurance - All other types listed Q4B6 Other Economic or Financial Requirements",
                    "minimum": "Q4B.5a - It is a requirement of the contract that Bidders hold or commit to obtain prior to the commencement of any subsequent award of contract, the types and levels of insurance indicated below: Professional Risk Indemnity = 5,000,000 GBP This will be scored on a Pass/Fail basis. If the Bidder responds \"No, I cannot commit to obtain it\" the response will be deemed a \"Fail\". Any Bidder scoring a \"Fail\" mark will be disqualified from the competition. Q4B.5b - It is a requirement of the contract that Bidders hold or commit to obtain prior to the commencement of any subsequent award of contract, the types and levels of insurance indicated below: Employer's (Compulsory) Liability = 5,000,000 GBP This will be scored on a Pass/Fail basis. If the Bidder responds \"No, I cannot commit to obtain it\" the response will be deemed a \"Fail\". Any Bidder scoring a \"Fail\" mark will be disqualified from the competition. Q4B.5c - It is a requirement of the contract that Bidders hold or commit to obtain prior to the commencement of any subsequent award of contract, the types and levels of insurance indicated below: Public Liability Insurance = 5,000,000 GBP Cyber Liability Insurance (first & third-party cover) = 5,000,000 GBP This will be scored on a Pass/Fail basis. If the Bidder responds \"No, I cannot commit to obtain it\" the response will be deemed a \"Fail\". Any Bidder scoring a \"Fail\" mark will be disqualified from the competition. Q4B6 - All information is contained within the online SPD.",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "technical",
                    "description": "The following selection criteria is listed within the SPD and will be scored: Q4C.1.2 Relevant Examples (Weighting 100%) Q4C.10 Subcontracting Proportion (Weighting 0% - NOT SCORED) The five highest scoring Bidders will be shortlisted to the Invitation to Tender (Stage 2). Question scoring methodology is fully described within the SPD. Q4D.1 Quality Assurance (including Health & Safety Procedures) & Q4D.2 Environmental Management are included under selection criteria but will be scored on a Pass/Fail basis, as detailed below.",
                    "minimum": "Q4C.1.2 - All information is contained within the online SPD. This question contains sub-criteria weightings allocated to each required Case Study as detailed within the online SPD. These are: Case Study 1. Audience Research Experience in the Arts & Culture Sector (sub-criteria weighting 35%) Case Study 2. Audience Research Experience with UK-wide and/or International Audiences (sub-criteria weighting 35%) Case Study 3. Innovation & New Methodologies in Audience Research (sub-criteria weighting 30%) Q4C.10 - All information is contained within the online SPD. Q4D.1 Quality Assurance (including Health & Safety Procedures): all information in regard to minimum level(s) of standards required is contained within the online SPD. This will be scored on a Pass/Fail basis. If the Bidder responds \"No\" the response will be deemed a \"Fail\". Any Bidder scoring a \"Fail\" mark will be disqualified from the competition. Q4D.2 Environmental Management: all information in regard to minimum level(s) of standards required is contained within the SPD. This will be scored on a Pass/Fail basis. If the Bidder responds \"No\" the response will be deemed a \"Fail\". Any Bidder scoring a \"Fail\" mark will be disqualified from the competition.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
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        },
        "contractTerms": {
            "performanceTerms": "As detailed in the Contract."
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        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "coveredBy": [
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        ],
        "tenderPeriod": {
            "endDate": "2021-08-30T12:00:00+01:00"
        },
        "secondStage": {
            "invitationDate": "2021-09-20T00:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "2025 - 2027"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-3913",
            "name": "National Galleries of Scotland",
            "identifier": {
                "legalName": "National Galleries of Scotland"
            },
            "address": {
                "streetAddress": "National Galleries of Scotland, 73 Belford Road",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH4 3DS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Matt Ramagge",
                "email": "mramagge@nationalgalleries.org",
                "url": "https://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "url": "http://www.nationalgalleries.org",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11042",
                "classifications": [
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                        "description": "Recreation, culture and religion"
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                "legalName": "Edinburgh Sheriff Court"
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            "address": {
                "streetAddress": "Sheriff Court House, 27 Chambers Street",
                "locality": "EDINBURGH",
                "postalCode": "EH1 1LB",
                "countryName": "United Kingdom"
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            "roles": [
                "reviewBody"
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            "details": {
                "url": "https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court"
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    ],
    "buyer": {
        "id": "GB-FTS-3913",
        "name": "National Galleries of Scotland"
    },
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:044455-2018:TEXT:EN:HTML"
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    "language": "en",
    "awards": [
        {
            "id": "028576-2021-650 504-1",
            "relatedLots": [
                "1"
            ],
            "status": "unsuccessful",
            "statusDetails": "discontinued"
        }
    ]
}