Award

Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services

NORFOLK COUNTY COUNCIL

This public procurement record has 3 releases in its history.

Award

17 Jun 2022 at 10:25

Tender

01 Sep 2021 at 14:08

Planning

30 Jul 2021 at 08:44

Summary of the contracting process

The procurement process involves Norfolk County Council establishing a Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services. The initiative serves organisations under the INTRAN membership scheme in the East of England, allowing equitable access to essential services for individuals with Deafness or limited English proficiency. This tender is classified under the industry category of Translation services and is currently at the award stage. The framework agreement is valued at approximately £6,000,000 and was formally awarded on 27 March 2022. The contract covers various lots across regions including Bedfordshire, Cambridgeshire, Essex, and more, ensuring localised interpreters wherever possible.

This procurement opportunity is particularly advantageous for businesses in the language services sector, including those specialising in British Sign Language interpretation, translation services, and transcription. Those equipped to provide professional public interpreting or that can engage with diverse language needs are well-suited to participate. The broad geographical coverage ensures that local suppliers are prioritised, thereby presenting a chance for small and medium enterprises (SMEs) to expand their market presence within the public sector through collaboration under the INTRAN framework.

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Notice Title

Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services

Notice Description

Norfolk County Council on behalf of INTRAN has established a multi provider framework agreement for the provision of professional public interpreting, translation and related language services.INTRAN is a public and third sector multi-agency partnership that ensures people who are Deaf, and those with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and related language support services.

Lot Information

Lot 1

Intran is a multi agency partnership which provides and manages access to interpreting and translation services for people in the Eastern region and surrounding counties who are deaf, hard of hearing or whose first language is not English and cannot communicate effectively in English. The current framework agreement ends on 30.6.2022 and work has commenced on establishing the requirements for a replacement framework. It is intended that the proposed framework will, as a minimum, cover the following services:-- British Sign Language-- Face to face interpreting-- Telephone interpreting-- Translation and Braille-- Video InterpretingThe framework agreement will be split into lots for the above services. The exact make up of the lots will be included in the tender documents when they are published.It should be noted that the proposed framework is for providers of interpreting and translation and not for translators and interpreters themselves.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Bedfordshire

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Cambridgeshire

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Essex

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Hertfordshire

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Norfolk

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Suffolk

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - East Midlands

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - South East

Counties in the South East

Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment - Eastern Region

This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment - East Midlands

This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment - South East

This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Telephone English/Foreign languages and dialects interpreting on demand

This Lot will enable people who have limited or no English Proficiency to access a telephone interpreter in a language/dialect they understand. The access will be immediate, established within seconds of connecting, and will not be on appointment. The service will be on demand 24 hours a day 365 days a year.

Video Interpreting English/British Sign Language and related services

This Lot will enable people who are users of British Sign Language to communicate with staff communicating in English, via a video interpreter.

Video Interpreting English/Foreign Languages and Dialects and related services

This Lot will enable people who are speakers of a foreign language or dialect to communicate with staff communicating in English, via a video interpreter.

Translation, Braille and related services

This Lot will enable INTRAN members to access translated versions of text documents within agreed timescales.

Translation, Braille and related services

This Lot will enable INTRAN members to access translated versions of text documents within agreed timescales.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02ce84
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016641-2022
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£5,436,000 £1M-£10M

Notice Dates

Publication Date
17 Jun 20223 years ago
Submission Deadline
29 Sep 2021Expired
Future Notice Date
31 Aug 2021Expired
Award Date
27 Mar 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled, Planned
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
N/A
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLF East Midlands (England), TLH East (England), TLH1 East Anglia, TLH12 Cambridgeshire CC, TLH14 Suffolk CC, TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk, TLH2 Bedfordshire and Hertfordshire, TLH23 Hertfordshire CC, TLH3 Essex, TLJ South East (England)

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
6
Supplier Names

AA GLOBAL LANGUAGE SERVICES

CLARION INTERPRETING

DCVS TRADING

LANGUAGE LINE

ROYAL ASSOCIATION OF DEAF PEOPLE

TRANSLATE PLUS

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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