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IT operations support managed service

UK Biocentre Ltd

This public procurement record has 1 release in its history.

Tender

27 Aug 2021 at 16:45

Tender Notice
Summary of the contracting process

The procurement process is being conducted by UK Biocentre Ltd for the provision of an IT operations support managed service, with the tender titled "IT operations support managed service." This project falls under the services industry category and is located at UK Biocentre's facility in Milton Keynes, UK. Currently active, the tender is at the Tender stage, with submissions due by 29 September 2021. The contract is expected to start on 1 December 2021, with an initial duration of four months and potential renewal options that could extend it up to 16 months. The estimated contract value ranges from £140,000 to £600,000 over the entire period, depending on the evolving demands arising from Covid-19 testing activities.

This tender presents significant growth opportunities for IT service providers, particularly those specialising in helpdesk and support services. Businesses that demonstrate flexibility and adaptability in their operations, along with the capacity to provide comprehensive IT support 24/7, would be well-suited to compete. Additionally, organisations experienced in delivering services in high-pressure environments, such as healthcare or similar operational support settings, may find this tender aligns with their capabilities. Bidders are encouraged to consider the varying needs of UK Biocentre as they address this tender to effectively position themselves for success.

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Notice Information

Notice Title

IT operations support managed service

Notice Description

UKBC is seeking a Bidder that can provide an IT operations support managed service at UK Biocentre's site in Milton Keynes

Lot Information

Lot 1

UKBC requires the provision of an IT operations support service at its site at Units 2-3 Java Park, Bradbourne Drive, Tilbrook, Milton Keynes, MK7 8AT. UKBC's facility is an operational healthcare testing centre that is currently operating 7 days a week on a 24/7 basis and accordingly UKBC requires IT operations support that reflects these operational days and hours. The volume of IT support services required will need to be amended over the term of the contract to reflect the needs of UKBC's core business including the development of operations and future projects as well as the wind-down of operational hours once the COVID-19 testing service is no longer required or is no longer required to the same testing capacity. In order to satisfy evolving COVID-19 testing requirements, UKBC necessarily maintain extremely flexible laboratory and business operations, and the same approach must be reflected in the IT operation support managed services. For example, this highly fluid situation does not lend itself to a traditional IT approach of a procedure-driven service desk and catalogue-driven solution provisioning. For this reason, UKBC do not operate a traditional demarcation between first-line and second-line IT support teams, but requires a single combined general IT operations support team with the same resources covering both first-line and second-line tasks, and all providing flexible, ad-hoc and investigative solutions as well as the traditional IT support basics.

Renewal: The contract will run for an initial term from 1 December 2021 to 31 March 2022, this being the end of the current UKBC COVID-19 testing contract with Department of Health and Social Care (DHSC). The DHSC Contract contains options to renew for a further two six month periods. Any contract awarded for this service will contain similar renewal options, although renewal cannot be guaranteed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02dacb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021340-2021
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20215 years ago
Submission Deadline
29 Sep 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK Biocentre Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MILTON KEYNES
Postcode
MK7 8AT
Postcode Area
Milton Keynes
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ12 Milton Keynes
Delivery Location
TLJ12 Milton Keynes
Local Authority
Milton Keynes
Electoral Ward
Danesborough & Walton
Westminster Constituency
Milton Keynes Central

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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