D3 Tenders | Telephone Advice and Guidance

Notice Information

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Notice Title

Telephone Advice and Guidance

Notice Description

North Central London CCG are seeking to commission a digital platform to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties.

Lot Information

Lot 1

North Central London CCG are seeking to commission a digital platform to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties. The platform will provide a consistent level of stability and importantly a high level of connectivity with exceptional connection times measured in seconds. The service is able to offer a range of specialties covering both physical and mental health. The service is integrated with key local providers in North Central London but is entirely backed up by a national network of NHS clinicians. This ensures that primary care always has access to immediate clinical advice and guidance. The service also allows clinicians from providers to engage with clinicians in other local providers in NCL as well as the national network, thus facilitating the creation and development of local system working, as part of the future development of clinical networks in the North Central London Integrated Care System. The Benefits * Better patient experience - improved access to clinical care pathway, avoidance of unnecessary patient visits to hospital, reductions in follow-up visits to GP Practices * Better GP experience - improved patient management including: patient episodes conclude with no follow-up work, casebased learning, reconnecting with Consultants; more efficient and fully IG-compliant way of taking photo images and transferring to patient records * Better Consultant experience - improved management of GP clinical advice & guidance including: reduction in inappropriate referrals, reduction in the number of written requests for advice that require responses, reconnecting with GPs * Better for the hospital and CCG/ICS - establish an NCL system approach with improved clinical networking, full tracking of Advice & Guidance activity, greater 'whole system' efficiency, with savings available to support other hospital and community initiatives Expected outcomes from this service include: *Provide timely access to clinical advice and guidance for healthcare professionals *Enhance and improve access to clinical services through digital technology and innovation *Provision of consistently high quality service meeting the needs of the clinical service user and improving the timely management of patients *Provision of a highly stable digital and telephony platform *Recorded outcomes of clinical advice and guidance to enable clinical audit of the service at specialty level and clinical user level *High level of clinical user satisfaction from healthcare professionals using and delivering the service *Supporting service users to access the service in the most supportive and effective way including training, reviewing services at specialty/GP/ GP practice/ hospital provider Please note that the PIN is being advertised as a call for competition. The contract is a going to be for 3 year with an option to extend for an additional 2 years. The Contract is expected to commence on 1st April 2022 , with the possible deadline for delivery of the service being 31st March 2027. To participate in the procurement exercise, potential bidders will need to register their organisation on our e-tendering portal (if you are not already registered on e-tendering portal)(https://proContract.due-north.com/register) and express their interest by completing the attached Expression of Interest questionnaire. Your expression of interest will be treated as incomplete should you fail to submit a duly completed expression of interest questionnaire. The deadline for the expression of interest is 12 noon 01/11/2021 The expression of interest questionnaire is available @ (https://procontract.due-north.com/Advert?advertId=7f40bc4a-0617-ec11-810e-005056b64545). Interested organisation must download the expression of interest questionnaire. Duly completed expression of interest questionnaire must be submitted via messaging facility on this project on procontract. If you have any clarification questions please submit it via messaging facility on pro-contract Additional information: This notice is a call for competition. Interested organisations must inform the contracting authority of their interest in the contract. The contract will be awarded without publication of a further call for competition. In the event that only one organisation expresses an interest and submits a duly completed expression of interest questionnaire, the NCL CCG will have the right to enter into a direct negotiation with that organisation to award a contract.

Renewal: The contract will include an option to extend for further 24 months

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-02e6d1
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/027186-2021
Current Stage: Tender
All Stages: Planning, Tender

Procurement Classification

Notice Type: Planning Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Selective
Procurement Method Details: Restricted procedure
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

85 - Health and social work services

CPV Codes

64210000 - Telephone and data transmission services

85300000 - Social work and related services

Notice Value(s)

Tender Value: £1,440,000 £1M-£10M
Lots Value: £1,440,000 £1M-£10M
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 29 Oct 20214 years ago
Submission Deadline: 1 Nov 2021Expired
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: NHS NORTH CENTRAL LONDON CCG
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: N1 1TH
Post Town: North London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI4 Inner London - East
Small Region (ITL 3): TLI43 Haringey and Islington
Delivery Location: TLI London
Local Authority: Islington
Electoral Ward: Laycock
Westminster Constituency: Islington South and Finsbury

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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