Award

FWoW Connections Portal - Phase 1

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 2 releases in its history.

Award

06 Dec 2021 at 10:42

Award

01 Oct 2021 at 14:45

Summary of the contracting process

The procurement process for the "FWoW Connections Portal - Phase 1" is undertaken by Northern Gas Networks Limited, focusing on IT services, specifically consulting, software development, and internet support. This contract involves the development of an online self-serve portal aimed at enhancing customer service by allowing real-time access to application statuses. The procurement method employed is selective, featuring a negotiated procedure following a prior call for competition. The contract was signed on 1st October 2021, with a total value of £60,925, and the delivery location is in Leeds, United Kingdom.

This tender presents significant opportunities for businesses that specialise in IT services, particularly those skilled in software development and customer service solutions. Companies capable of delivering innovative tech solutions, including portal development and integration with existing systems, may find this contract appealing. Given its focus, firms experienced in delivering high-quality digital services and improving user experience could greatly benefit from engaging in this procurement process.

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Notice Title

FWoW Connections Portal - Phase 1

Notice Description

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal, and in June 2021 a VEAT notice was issued for tPoint to integrate the customer portal into 1Spatial in SAP. This contract is for some additional costs to implement Phase 1 of the portal for go live to include standard connection, alterations and disconnections with a view to develop the 3PX,large loads and biomethane solution as part of Phase 2.

Lot Information

Lot 1

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal, and in June 2021 a VEAT notice was issued for tPoint to integrate the customer portal into 1Spatial in SAP. This contract is for some additional costs to implement Phase 1 of the portal for go live to include standard connection, alterations and disconnections with a view to develop the 3PX,large loads and biomethane solution as part of Phase 2.

Procurement Information

TPoint have built the majority of the functionality in the portal, and in June 2021 a VEAT notice was issued for tPoint to integrate the customer portal into 1Spatial in SAP. This VEAT is for some additional costs to implement Phase 1 of the portal for go live to include standard connection, alterations and disconnections with a view to develop the 3PX, large loads and biomethane solution as part of Phase 2.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02e711
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030178-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£60,925 Under £100K

Notice Dates

Publication Date
6 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Maija Narimanidze
Contact Email
mnarimanidze@northerngas.co.uk
Contact Phone
+44 7814042782

Buyer Location

Locality
LEEDS
Postcode
LS15 8TU
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE42 Leeds

Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

TPOINT SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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