Award

High Intensity User Service

NHS KERNOW CLINICAL COMMISSIONING GROUP

This public procurement record has 2 releases in its history.

Award

23 Dec 2021 at 12:06

Tender

07 Oct 2021 at 14:38

Summary of the contracting process

The NHS Kernow Clinical Commissioning Group is seeking contractors for the "High Intensity User Service" project aimed at managing and coordinating high intensity users (HIUs) of healthcare services within the region. This procurement falls under the community health services industry category and is currently in the active tender stage. The submission deadline for bids is 11th November 2021, with a contract period commencing on 1st March 2022 and concluding on 29th February 2024. This is an open procedure procurement, allowing for broad participation.

This tender presents significant opportunities for businesses specializing in health services, particularly those capable of integrated care management and coordination across multiple agencies. Companies that can demonstrate a strong service delivery model, effective workforce planning, and financial management capabilities will be well-positioned to compete. Additionally, firms that have experience in reducing emergency services' call volumes and managing complex user groups will find this contract particularly relevant for their services and expertise.

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Notice Title

High Intensity User Service

Notice Description

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint.

Lot Information

Lot 1

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission). Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs. Coordinate a replicable service which can be integrated and managed over the long term across other providers.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02e961
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032202-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£394,008 £100K-£500K
Lots Value
£394,008 £100K-£500K
Awards Value
Not specified
Contracts Value
£394,008 £100K-£500K

Notice Dates

Publication Date
23 Dec 20214 years ago
Submission Deadline
11 Nov 2021Expired
Future Notice Date
Not specified
Award Date
23 Dec 20214 years ago
Contract Period
1 Mar 2022 - 29 Feb 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS KERNOW CLINICAL COMMISSIONING GROUP
Contact Name
Not specified
Contact Email
kccg.contracts@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
ST AUSTELL
Postcode
PL25 5DR
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK30 Cornwall and Isles of Scilly

Local Authority
Cornwall
Electoral Ward
St Austell Central & Gover
Westminster Constituency
St Austell and Newquay

Supplier Information

Number of Suppliers
1
Supplier Name

VOLUNTEER CORNWALL

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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