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Proviosn of Customer Loyalty Services

FIRST RAIL HOLDINGS LIMITED

This public procurement record has 2 releases in its history.

Award

25 Feb 2022 at 17:46

Award Notice
Tender

19 Oct 2021 at 20:37

Tender Notice
Summary of the contracting process

The procurement process, initiated by First Rail Holdings Limited, is for the "Provision of Customer Loyalty Services" targeting multiple franchises, including Avanti West Coast, Great Western Railway, South Western Railway, and TransPennine Express. This service falls under the CPV classification of "Customer-loyalty programme" in the services industry category. The procurement method employed is selective, following a negotiated procedure with a prior call for competition. The current tender period is active, with a submission deadline set for 19 November 2021. Services are to be delivered in the UK.

This tender presents significant opportunities for businesses specialising in customer loyalty programmes or similar marketing services. Companies that can provide innovative solutions in customer engagement and loyalty management would be particularly well-suited to participate. With a total contract value of £8,200,000 across multiple lots, successful bidders may also benefit from the potential of contract renewals, which could lead to longer-term engagements with First Rail Holdings Limited and its associated operations.

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Notice Information

Notice Title

Proviosn of Customer Loyalty Services

Notice Description

Provision of Customer Loyalty Services for FRH businesses including Avanti West Coast, Great Western Railway, South Western Railway and TransPennine Express.

Lot Information

customer loyalty - AWC

Provision of services to Avanti West Coast

Renewal: There will be an option to extend for a period of up to two years

services - GWR

provision of services to Great Western Railway

Renewal: There will be an option to extend for a period of up to 2 years

services - SWR

services to Great Western Railway

Renewal: There will be an option to extend for a period of up to 2 years

services - TPE

services to TransPennine Express Limited

Renewal: There will be an option to extend for a period of up to 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02edbc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005344-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342321 - Customer-loyalty programme

Notice Value(s)

Tender Value
£8,200,000 £1M-£10M
Lots Value
£8,262,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20224 years ago
Submission Deadline
19 Nov 2021Expired
Future Notice Date
Not specified
Award Date
25 Feb 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FIRST RAIL HOLDINGS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5DH
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Hyde Park
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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