Award

Zendesk Implementation and Service Provision

NHS DIGITAL

This public procurement record has 1 release in its history.

Award

21 Oct 2021 at 13:11

Award Notice
Summary of the contracting process

NHS Digital is seeking to implement Zendesk software and provide related services in support of the NHS App COVID-19 vaccination certification service. This procurement process, classified under software-related services (CPV code 72260000), has reached the award stage with a total contract value of £420,000. The contract was signed on 16th April 2021, and relates to a single lot assignment that has since been cancelled. The procurement method employed was limited, without prior publication of a call for competition, justified by the extreme urgency linked to COVID-19 requirements and falls under the scope of the Government Procurement Agreement (GPA).

This tender presents significant opportunities for businesses specialising in software-related services, particularly those with experience in implementing and supporting customer service platforms like Zendesk. Companies capable of rapidly responding to urgent technology needs, especially in the health sector, would benefit from engaging in such procurements. Small and medium-sized enterprises (SMEs) are encouraged to compete, given that the sole bid received was submitted by an SME, Route 101 Limited, showcasing potential for growth in this sector.

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Notice Information

Notice Title

Zendesk Implementation and Service Provision

Notice Description

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

Lot Information

Lot 1

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

Procurement Information

Extreme urgency linked to Covid requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02ee8f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026402-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£420,000 £100K-£500K

Notice Dates

Publication Date
21 Oct 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Apr 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DIGITAL
Contact Name
NHS Digital
Contact Email
nhsdcommercial@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE42 Leeds
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE 101

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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