D3 Tenders | AHG_000362 - Customer Satisfaction Surveys

Notice Information

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Notice Title

AHG_000362 - Customer Satisfaction Surveys

Notice Description

Anchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer plan is: ? Improve customer satisfaction across all services to upper quartile levels ? Truly customer centric approach ? putting customers at the heart of all decision making ? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. ? Challenge and eradicate poor service everywhere ? Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan

Lot Information

Lot 1

Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates included in this notice may be subject to change

Renewal: 1+1

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-02f5c7
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/028250-2021
Current Stage: Tender
All Stages: Planning, Tender

Procurement Classification

Notice Type: Planning Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Selective
Procurement Method Details: Restricted procedure
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 79 - Business services: law, marketing, consulting, recruitment, printing and security
CPV Codes: 79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value: Not specified
Lots Value: £1
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 11 Nov 20214 years ago
Submission Deadline: 6 Dec 2021Expired
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: ANCHOR HANOVER GROUP
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: BRADFORD
Postcode: BD1 2ST
Post Town: Bradford
Country: England
Major Region (ITL 1): TLE Yorkshire and The Humber
Basic Region (ITL 2): TLE4 West Yorkshire
Small Region (ITL 3): TLE41 Bradford
Delivery Location: TLE41 Bradford
Local Authority: Bradford
Electoral Ward: City
Westminster Constituency: Bradford West

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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