NEPO605 - Children's Advocacy, Independent Visitors, independent people for Children and Adult Complaints and Secure Reviews (P-007452 / C-012099)

Newcastle City Council

This public procurement record has 4 releases in its history.

AwardUpdate

21 Oct 2026 at 16:52

Award

07 Mar 2022 at 11:54

TenderUpdate

22 Nov 2021 at 14:35

Tender

16 Nov 2021 at 12:35

Summary of the contracting process

Newcastle City Council led a North East Procurement Organisation (NEPO) agreement for children’s advocacy, independent visitor services, investigations into children’s and adult social-care complaints, independent persons supporting complaints, independent chairs and panellists for statutory complaint reviews, and independent persons for secure-accommodation reviews. The services support children, young people and adults involved in advocacy, complaints and review processes. Delivery is for participating local authorities across the North East, including Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North and South Tyneside, Northumberland, Redcar and Cleveland, Stockton-on-Tees and Sunderland. The agreement can also be used by NEPO members and associate members, and was intended to be accessible to contracting authorities across the UK. Authorities may choose which service areas to use.

The procurement has been awarded through an open procedure. The original tender deadline was 20 December 2021, and the stated award period began on 21 December 2021. The agreement’s initial 36-month term had two 12-month extension options; a subsequent variation added a further 12 months, extending the maximum period to 31 March 2028. The overall estimated value was £1.8 million. Listed lot estimates were £700,000 for children’s advocacy, £180,000 for independent visitor services, £600,000 for complaint investigators, £240,000 for independent persons supporting complaints, £60,000 each for independent chairs and panellists, and £30,000 for secure-accommodation review persons. The recorded evaluation criterion was price. Active awards include multiple children’s advocacy providers, including NYAS; the advocacy lot is also marked cancelled in the lot data.

This outcome shows demand for specialist, independent support across children’s advocacy, visitor services and formal social-care complaint and review processes. The work was divided into service-specific lots, and the procurement rationale for separating advocacy from independent visitor provision was to avoid role confusion and allow smaller providers to compete for one service. Award records include individual practitioners, consultancies and a specialist youth advocacy organisation, indicating that credible delivery does not necessarily depend on being a large supplier. A future competitor would need relevant professional capability to provide the particular service, and the ability to meet the buyer’s suitability, economic and technical selection requirements. The authority’s stated requirements were detailed in the tender pack; the recorded award basis was price. Suppliers seeking access to the wider NEPO agreement must register as an associate member.

How relevant is this notice?

Notice Information

Notice Title

NEPO605 - Children's Advocacy, Independent Visitors, independent people for Children and Adult Complaints and Secure Reviews (P-007452 / C-012099)

Notice Description

Newcastle City Council (''the Lead Authority'') is acting as the lead authority on behalf of the North East Procurement Organisation (NEPO) and its Member Authorities, in respect of the procurement of this Flexible Procurement Agreement (Contract) for: Lot 1 - Children's Advocacy, Lot 2 - Independent Visitor Services Lot 3 - Investigating Officers (Children and Adult Stage Two Complaints) Lot 4 - Independent Persons (Children and Adult Stage Two Complaints) Lot 5 - Independent Chairs for Stage Three Statutory Children's Social Care Complaints Lot 6 - Independent Panellists for Stage Three Statutory Children's Social Care Complaints Lot 7 - Independent Persons for Secure Accommodation Reviews

Lot Information

Children's Advocacy

Newcastle City Council (''the Lead Authority'') is acting as the lead authority on behalf of the North East Procurement Organisation (NEPO) and its Member Authorities, in respect of the procurement of this Flexible Procurement Agreement (Contract) for: Lot 1 - Children's Advocacy, Lot 2 - Independent Visitor Services Lot 3 - Investigating Officers (Children and Adult Stage Two Complaints) Lot 4 - Independent Persons (Children and Adult Stage Two Complaints) Lot 5 - Independent Chairs for Stage Three Statutory Children's Social Care Complaints Lot 6 - Independent Panellists for Stage Three Statutory Children's Social Care Complaints Lot 7 - Independent Persons for Secure Accommodation Reviews

Options: The original contract terms if for 36-months with 2 x 12-month options to extend

Independent Visitor Services

Provision of Independent Visitor Services. The Participating Authorities have discussed the risks and benefits of appointing the same Provider to deliver services under both Lots I and 2. For the following reasons they have decided that they will be appointing different Providers to each Lot: 1) the cohort of Children / Young People eligible to access these services is different, 2) referrals routes for these services are different, 3) they feel that there is the potential for confusion of boundaries for the roles and responsibilities between advocates and independent visitors; these roles carry out two distinct functions, and 4) we feel that by appointing different Providers to deliver services under Lots 1 and 2 will encourage applications to a wider group of Providers, including smaller Providers who may only be able to provide Services under one of these Lots.

Options: 2 x 12-month options to extend

Investigating Officers (Children and Adult Stage Two Complaints)

Provision of Investigating Officers (Children and Adult Stage Two Complaints) Services

Options: 2 x 12-month options to extend

Independent Persons (Children and Adult Stage Two Complaints)

Delivery of Independent Persons (Children and Adult Stage Two Complaints) Services

Options: 2 x 12-month options to extend

Independent Chairs for Stage Three Statutory Children's Social Care Complaints

Delivery of Independent Chairs for Stage Three Statutory Children's Social Care Complaints Services

Options: 2 x 12-month options to extend

Independent Panellists for Stage Three Statutory Children's Social Care Complaints

Delivery of Independent Panellists for Stage Three Statutory Children's Social Care Complaints Services

Options: 2 x 12-month options to extend

Independent Persons for Secure Accommodation Reviews

Delivery of Independent Persons for Secure Accommodation Reviews Services

Options: 2 x 12-month options to extend

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f719
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099686-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

79110000 - Legal advisory and representation services

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,810,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£2,153,317 £1M-£10M

Notice Dates

Publication Date
21 Oct 20265 days ago
Submission Deadline
20 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Newcastle City Council
Additional Buyers

Darlington Borough Council

Darlington Brough Council

Durham County Council

Gateshead Metropolitan Borough Council

Hartlepool Borough Council

Hartlepool Brough Council

Middlesbrough Council

North Tyneside Council

Northumberland County Council

Redcar & Cleveland Borough Council

South Tyneside Council

Stockton Borough Council

Sunderland City Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Postcode Area
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)

Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
13
Supplier Names

A P and D Consultancy

Cherryl Pharoah Consultancy

Independent Social Worker - Fiona Noone

Individual - Bridget Black

Jeanette Callaghan

Jenny Archer-Power

Julie Hatfield

Julie Rosling

Lisa Rooney

Myla Consulting Limited

NYAS (National Youth Advocacy Service)

Shehla Hussain

As per initial Award notice and subsequent Opening Awards

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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