Notice Information
Notice Title
Income Maximisation Project
Notice Description
We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.
Lot Information
Lot 1
We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.
Renewal: 3 year initial term plus options to extend of 1 year plus 1 year
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02f79b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/002132-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £600,000 £500K-£1M
- Lots Value
- £600,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £541,000 £500K-£1M
Notice Dates
- Publication Date
- 25 Jan 20224 years ago
- Submission Deadline
- 20 Dec 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Jan 20224 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THIRTEEN HOUSING GROUP LIMITED
- Contact Name
- Sara Vasey
- Contact Email
- procurement@thirteengroup.co.uk
- Contact Phone
- +44 03001111000
Buyer Location
- Locality
- MIDDLESBROUGH
- Postcode
- TS2 1QG
- Post Town
- Cleveland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC3 Tees Valley
- Small Region (ITL 3)
- TLC32 South Teesside
- Delivery Location
- TLC North East (England)
-
- Local Authority
- Middlesbrough
- Electoral Ward
- Central
- Westminster Constituency
- Middlesbrough and Thornaby East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-02f79b-2022-01-25T11:55:03Z",
"date": "2022-01-25T11:55:03Z",
"ocid": "ocds-h6vhtk-02f79b",
"initiationType": "tender",
"tender": {
"id": "THIR 21 473",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Income Maximisation Project",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"mainProcurementCategory": "goods",
"description": "We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.",
"value": {
"amount": 600000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "60"
},
{
"type": "price",
"description": "40"
}
]
},
"value": {
"amount": 600000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1800
},
"hasRenewal": true,
"renewal": {
"description": "3 year initial term plus options to extend of 1 year plus 1 year"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
}
],
"deliveryAddresses": [
{
"region": "UKC"
},
{
"region": "UKC"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://in-tendhost.co.uk/thirteengroup",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2021-12-20T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
]
},
"awardPeriod": {
"startDate": "2021-12-20T12:15:00Z"
},
"bidOpening": {
"date": "2021-12-20T12:15:00Z",
"address": {
"streetAddress": "Thirteen Housing Group, Middlesbrough"
}
},
"hasRecurrence": false,
"contractTerms": {
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed",
"hasElectronicPayment": true
},
"reviewDetails": "The contracting authority will incorporate a minimum 10 calendar day standstill period from the day the information on the award of the contract is communicated to tenderers.If an appeal regarding the award of the contract has not been fully resolved, the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be started within 30 days beginning with the date when the aggrieved party first knew, or ought to have known, that grounds for starting proceedings had arisen. The Court may extend the time limit for starting proceedings where the Court considers that there is a good reason for doing so but not so as to permit proceedings to be started more than 3 months after that date. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages, or where the contract award procedures have not been followed correctly, declare the contract to be ineffective"
},
"parties": [
{
"id": "GB-FTS-2099",
"name": "Thirteen Housing Group Limited",
"identifier": {
"legalName": "Thirteen Housing Group Limited"
},
"address": {
"streetAddress": "2 Hudson Quay, Windward Way",
"locality": "Middlesbrough",
"region": "UKC",
"postalCode": "TS2 1QG",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Sara Vasey",
"telephone": "+44 03001111000",
"email": "procurement@thirteengroup.co.uk",
"url": "https://in-tendhost.co.uk/thirteengroup"
},
"roles": [
"buyer"
],
"details": {
"url": "https://in-tendhost.co.uk/thirteengroup/aspx/Home",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
],
"buyerProfile": "https://www.thirteengroup.co.uk/"
}
},
{
"id": "GB-FTS-34993",
"name": "Public Procurement Review service",
"identifier": {
"legalName": "Public Procurement Review service"
},
"address": {
"locality": "London",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "publicprocurementreview@cabinetoffice.gov.uk"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
}
},
{
"id": "GB-FTS-103",
"name": "Public Procurement Review Service",
"identifier": {
"legalName": "Public Procurement Review Service"
},
"address": {
"streetAddress": "Cabinet Office",
"locality": "London",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "publicprocurementreview@cabinetoffice.gov.uk"
},
"roles": [
"reviewContactPoint"
],
"details": {
"url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
}
},
{
"id": "GB-FTS-41851",
"name": "Voicescape Limited",
"identifier": {
"legalName": "Voicescape Limited"
},
"address": {
"streetAddress": "22 Exchange Quay",
"locality": "Salford",
"region": "UKD36",
"postalCode": "M5 3EQ",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
}
],
"buyer": {
"id": "GB-FTS-2099",
"name": "Thirteen Housing Group Limited"
},
"language": "en",
"awards": [
{
"id": "002132-2022-THIR 21 473-1",
"relatedLots": [
"1"
],
"title": "Income maximisation project",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-41851",
"name": "Voicescape Limited"
}
]
}
],
"contracts": [
{
"id": "002132-2022-THIR 21 473-1",
"awardID": "002132-2022-THIR 21 473-1",
"title": "Income maximisation project",
"status": "active",
"value": {
"amount": 541000,
"currency": "GBP"
},
"dateSigned": "2022-01-25T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 2
},
{
"id": "2",
"measure": "smeBids",
"relatedLot": "1",
"value": 2
},
{
"id": "3",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "4",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 0
},
{
"id": "5",
"measure": "electronicBids",
"relatedLot": "1",
"value": 2
}
]
}
}