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Income Maximisation Project

Thirteen Housing Group Limited

This public procurement record has 2 releases in its history.

Award

25 Jan 2022 at 11:55

Award Notice
Tender

17 Nov 2021 at 14:42

Tender Notice
Summary of the contracting process

The recent procurement process titled "Income Maximisation Project," initiated by Thirteen Housing Group Limited, focuses on leveraging advanced software solutions within the software package and information systems industry. Located in Middlesbrough, UK, this tender is currently in the Award stage, having been signed on 25th January 2022. The project has an initial contract value of £541,000, and the procurement was conducted via an open procedure, ensuring wider accessibility for interested parties.

This opportunity is particularly well-suited for businesses specialising in artificial intelligence and machine learning, particularly those with experience in developing automation solutions for caseload management and debt collection. The selected supplier will need to create a system compatible with existing housing management platforms while demonstrating a solid understanding of customer interactions through automation. There is potential for growth amongst SMEs that can provide innovative technological solutions, as the project emphasises behavioural science and automation strategies to enhance income recovery processes.

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Notice Information

Notice Title

Income Maximisation Project

Notice Description

We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.

Lot Information

Lot 1

We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.

Renewal: 3 year initial term plus options to extend of 1 year plus 1 year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f79b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/002132-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
£600,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£541,000 £500K-£1M

Notice Dates

Publication Date
25 Jan 20224 years ago
Submission Deadline
20 Dec 2021Expired
Future Notice Date
Not specified
Award Date
25 Jan 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Thirteen Housing Group Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS2 1QG
Postcode Area
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Middlesbrough
Electoral Ward
Central
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

Voicescape Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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