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Telephone Maintenance

NHS Highland

This public procurement record has 5 releases in its history.

AwardUpdate

16 Sep 2026 at 15:36

Award Notice
AwardUpdate

22 Apr 2026 at 11:58

Award Notice
AwardUpdate

03 May 2024 at 15:30

Award Notice
Award

03 Mar 2022 at 11:17

Award Notice
Tender

23 Nov 2021 at 14:55

Tender Notice
Summary of the contracting process

NHS Highland procured ongoing telephone maintenance to support its SIP upgrade. The requirement covers telephone network maintenance, including repair and maintenance of telephone sets and telephone switching equipment (CPV 50334110). The work is for NHS Highland and is delivered in Inverness. The procurement concerns telecommunications infrastructure rather than medical service provision, despite a conflicting description elsewhere in the record. The selected contractor is HFD Group/HFD Intelligent Technologies, a telecommunications technology business based in Bellshill. The requirement is relevant to suppliers able to maintain business telephone networks, switching apparatus and associated telephony equipment for a public-sector healthcare organisation. Electronic ordering and electronic payment are used for the contract, and electronic invoicing is permitted.

The procurement is complete and has been awarded following an open procedure. The single lot was evaluated on quality at 60% and price at 40%; variants were not allowed. Two electronic bids were recorded. HFD Group/HFD Intelligent Technologies was awarded the contract for £355,800. The award was made on 1 September 2026, the contract was signed on the same date, and the contract runs from 1 September 2026 to 31 August 2027. It includes an option to extend for up to a maximum of 12 months. The original estimated procurement value was £480,000. The contract was extended under the same service requirements to allow time for a retender and to support a major SIP Trunk upgrade.

This award demonstrates established demand from NHS Highland for specialist telephone infrastructure support in Inverness, including SIP-related work, telephone network maintenance, telephone sets and switching equipment. A credible future competitor would need practical capability in maintaining and repairing these systems, supporting a major SIP Trunk upgrade and providing reliable ongoing service to a healthcare organisation. The procurement placed greater emphasis on quality than price, so suppliers should be able to evidence service quality, technical competence and dependable delivery, rather than competing on cost alone. Bidders were required to provide the names and professional qualifications of staff assigned to the work. The two recorded bids came from non-EU suppliers and none came from SMEs, indicating a route previously contested by larger or specialist providers.

How relevant is this notice?

Notice Information

Notice Title

Telephone Maintenance

Notice Description

NHS Highland requires medical services to be provided to the RNI Community Hospital and the interim (step-up/Step-down) beds at Ach an Eas Care Home during the hours of 08.00 to 18.00hrs, Monday to Friday, 52 weeks per annum, excluding Public Holidays and Protected Learning Time afternoons. NHS Highland are working towards having services that work consistently 7 days a week and expect that there will be a need for the medical services to also be able to be provided on Saturday and Sunday within the next 2-3 years.

Lot Information

Lot 1

NHS Highland requires ongoing Telephone Maintenance support as part of the SIP upgrade.

Renewal: With the option to extend for up to a maximum of 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f950
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087891-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

85 - Health and social work services

CPV Codes

50334110 - Telephone network maintenance services

50334130 - Repair and maintenance services of telephone switching apparatus

50334140 - Repair and maintenance services of telephone sets

85120000 - Medical practice and related services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,945,800 £1M-£10M

Notice Dates

Publication Date
16 Sep 20261 months ago
Submission Deadline
23 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
2025/26

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Highland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
2
Supplier Names

SOUTHSIDE ROAD SURGERY

HFD Group/HFD Intelligent Technologies

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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