Notice Information
Notice Title
Tender for the provision of Telephony Services
Notice Description
Changes in working practice within Housing 21, including the devolved model, increased mobile working, flexible working and working from home have meant that the existing infrastructure and services provided by Housing 21 are no longer fit for purpose to meet the organisations current and future needs. These changes have been accelerated considerably since the effect of COVID19 which has seen a huge shift in remote working requirements.
Lot Information
Lot 1
Housing 21 wishes to move to a cloud-based telephony solution based around Microsoft Phone system with Teams, with additional Contact Centre and Attendant Console functionality, and retire the on-premise Cisco based phone system and MPLS network that supports it. The key deliverables of the project are: Connectivity to the PSTN network to allow inbound and outbound external calls via Teams. Set-up and configuration of Microsoft Teams telephony. Provision, set-up, and configuration of new Contact Centre (as a Service) software, integrated with MS Teams. Provision, set-up, and configuration of new Attendant Console (as a Service) software, integrated with MS Teams. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/H37C9H7M69
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02f9aa
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029243-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- £650,000 £500K-£1M
- Lots Value
- £650,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Nov 20214 years ago
- Submission Deadline
- 21 Jan 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HOUSING 21
- Contact Name
- Sarah Carrington
- Contact Email
- sarah.carrington@housing21.org.uk
- Contact Phone
- +44 776491735
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B16 8TP
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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