Tender

Tender for NCHA's Customer Portal (My NCHA)

NOTTINGHAM COMMUNITY HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Tender

26 Nov 2021 at 08:55

Summary of the contracting process

The Nottingham Community Housing Association (NCHA) is currently undertaking a tender for the development of a customer portal, titled "My NCHA," aimed at enhancing digital services for users. This procurement falls under the software package and information systems industry (CPV code: 48000000) and is categorised as a goods procurement process. The open procedure will be conducted electronically, with submissions accepted until 4 January 2022, at 12:00. The total value of the contract is estimated at £200,000, and the contract duration is set for a maximum of three years, including an optional one-year extension.

This tender represents a significant opportunity for businesses that specialise in web development, digital services, and user interface design, particularly those with experience in creating customer-focused online platforms. Companies capable of delivering effective digital solutions that enhance customer engagement and facilitate online transactions would be well-suited to compete for this contract. With the emphasis on reducing customer support calls through improved website functionality, there is room for innovative firms to propose solutions that meet the needs of NCHA's diverse customer base.

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Notice Title

Tender for NCHA's Customer Portal (My NCHA)

Notice Description

We are looking for a company or companies to work with to help us deliver a new, customer-focused website portal.

Lot Information

Lot 1

The My NCHA project is about making it easy for our customers to book appointments, pay for things, and report issues online. By offering useful and usable digital services on our website, we'll reduce the need for people to call us - which will free up staff time to support those customers with more complex needs or less advanced digital skills.

Options: The initial term of 1 year may be extended by up to 1 further year.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02fa52
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029411-2021
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Nov 20214 years ago
Submission Deadline
4 Jan 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM COMMUNITY HOUSING ASSOCIATION
Contact Name
Not specified
Contact Email
procurement@ncha.org.uk
Contact Phone
Not specified

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 1AP
Post Town
Nottingham
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF14 Nottingham

Local Authority
Nottingham
Electoral Ward
Berridge
Westminster Constituency
Nottingham East

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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