Notice Information
Notice Title
R&M171 Voice of the Customer - Market Engagement
Notice Description
The UKHSA is seeking to engage with the market in order to gain knowledge & understanding regarding the range of potential solutions and best in class approaches to Voice of the Customer programmes that provide continuous customer experience feedback, in advance of a potential sourcing project to procure a suitably qualified supplier (or suppliers) to develop, alongside the Insight team, a new VoTC programme
Lot Information
Lot 1
The UK Health Security Agency wishes to explore the market, identify interest, and learn about best in class solutions from suitably qualified suppliers (or an optimal combination of suppliers) to develop and provide a Voice of the Customer programme. We're inviting initial expressions of interest and are intending to publish a Request for Information in the 1st week of Jan, which we encourage interested parties to complete. To support the development of our thinking and help to refine our requirements and shape our strategy for a potential competitive tender process we may choose to follow up on submitted RFI's with selected respondents and undertake some soft market testing. At this stage we are only undertaking preliminary market engagement. This will not be defined as negotiation and any future tender process will remain an open competitive process. These preliminary market consultations are being carried out under the provisions of Regulation 40 of the Public Contracts Regulations 2015 (SI 2015/102). Involvement in this soft market testing exercise will not preclude a participant from participating in any future tender process nor is it a pre-requirement for involvement in any forthcoming tender. Additional information: The VOTC programme is UKHSA's continuous customer experience feedback programme. It is an essential tool in enabling us to monitor how customers feel about the service we provide, to spot issues and resolve them, to hold contractors to account, to understand customer experience, behaviours and the link between these, and to make improvements to our service based on research insight.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0305d7
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/032352-2021
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Dec 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 24 Dec 2021Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY
- Contact Name
- Procurement Operations
- Contact Email
- procurement.operations@dhsc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 3JR
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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