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Telephony Replacement Solution

Midland Heart

This public procurement record has 2 releases in its history.

Award

04 Jan 2023 at 16:01

Award Notice
Tender

07 Jan 2022 at 17:00

Tender Notice
Summary of the contracting process

Midland Heart has recently awarded a contract for a Telephony Replacement Solution. The procurement process, initiated as a tender, aimed to replace outdated on-premise PBX systems with a cloud-based telephony solution. Midland Heart sought a platform to enhance digital interactions with customers and stakeholders and achieve strategic goals more efficiently. The contract was awarded to British Telecommunications PLC, and the procurement method used was an open procedure. The contract value was 107,448,300 GBP, and the date of award was 4th January 2023.

This public procurement opportunity presented by Midland Heart opens doors for businesses specializing in software packages and information systems. Companies offering cloud-based telephony solutions tailored for organisations aiming to enhance digital engagement are well-suited to compete. The contract period is active, with a duration of 1800 days and options for renewal. Businesses focusing on innovative cloud technologies and communication systems are encouraged to explore this tender to grow their market presence and contribute to Midland Heart's digital transformation goals.

How relevant is this notice?

Notice Information

Notice Title

Telephony Replacement Solution

Notice Description

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits.

Lot Information

Lot 1

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits.

Renewal: 5 further optional extension periods of 12 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0308bc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000194-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£107,448,300 £100M-£1B

Notice Dates

Publication Date
4 Jan 20233 years ago
Submission Deadline
7 Feb 2022Expired
Future Notice Date
Not specified
Award Date
4 Jan 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Midland Heart
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

British Telecommunications PLC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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