D3 Tenders | Services -Contract - Second Line Support of STS GeoSCADA

Notice Information

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Notice Title

Services -Contract - Second Line Support of STS GeoSCADA

Notice Description

United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU's current install is Schneiders GeoSCADA system. The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers: * Hardware Services - repair/return services * Software Services - Bug fix and test * Service management * Incident management * Monitoring and support - Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure.

Lot Information

Lot 1

United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU's current install is Schneiders GeoSCADA system. The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers: * Hardware Services - repair/return services * Software Services - Bug fix and test * Service management * Incident management * Monitoring and support - Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure. Services include: * 24x7 service desk contactable by telephone, email and via web interface * 24x7 support for all components including any required on site engineering attendance * Incident management in line with UU procedures * Problem management in line with UU procedures * Provision of Service summary and detailed service level report to an agreed calendar * Compliance to agreed KPI's and/or Service levels * Provision of monitoring of all supported components * Provision of a secure portal for UU to access providers services and reporting For further information please refer to the document attached to this notice named Appendix A - Detailed Scope Second Line Support of GeoSCADA Additional information: This PIN is a request for information only at this stage. A future procurement is planned and we estimate the Contract Notice will be published later in the year 2022. Response deadline (UK time): 01/02/2022 17:00

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-030c5b
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/001474-2022
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: Planning Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72261000 - Software support services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 18 Jan 20224 years ago
Submission Deadline: Not specified
Future Notice Date: 29 Jun 2022Expired
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Planned
Lots Status: Planned
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: UNITED UTILITIES WATER LIMITED
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: WARRINGTON
Postcode: WA5 3LP
Post Town: Warrington
Country: England
Major Region (ITL 1): TLD North West (England)
Basic Region (ITL 2): TLD6 Cheshire
Small Region (ITL 3): TLD61 Warrington
Delivery Location: TLD North West (England)
Local Authority: Warrington
Electoral Ward: Great Sankey North and Whittle Hall
Westminster Constituency: Warrington South

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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