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Case 487142

Scottish Government

This public procurement record has 2 releases in its history.

Award

26 Jul 2022 at 14:29

Award Notice
Tender

27 Jan 2022 at 10:15

Tender Notice
Summary of the contracting process

The Scottish Government is seeking an external service provider for the IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System. This procurement is currently in the awarded stage, following an open procedure. The procurement value amounts to £2,958,262, with the award date being 15 July 2022. The services are aimed primarily at the justice sector, benefiting Justice Social Workers and the Scottish Prison Service in risk assessment and case management. The contract is based in Glasgow, United Kingdom, with implementation responsibilities including bug fixing, service desk operations, security patching, and ongoing support for user agencies.

This contract presents significant opportunities for businesses specialising in IT services, particularly those experienced in providing managed services to public sectors. Companies that can demonstrate strong technical capabilities, particularly in security management systems, along with necessary insurance and financial stability, would be well-positioned to compete. The inclusion of variant submissions allows for innovative or alternative approaches, making this tender particularly suitable for SMEs and larger firms looking to showcase value-added solutions.

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Notice Information

Notice Title

Case 487142

Notice Description

The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System.

Lot Information

Lot 1

The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System. The 2021-22 Programme for Scottish Government document sets out the intention to promote a fairer more equal society. This contract will assist by supporting Justice Social Workers (JSW) and the Scottish Prison Service (SPS) to assess and manage the level of risk posed by certain individuals to the public and to inform their case management needs. A summary of the Service Providers responsibilities is as follows; -Bug/issue fixing as and when identified by users; - Service Help Desk (email/helpdesk number) as central point of contact for raising any system errors/issues and addressing these promptly and effectively; - Security patching where dictated in support of the development/test instance; - Release management, system updates and installation; - Provide advice and support to all agencies using the system on an ongoing basis; - Where new content/change requests are identified and approved by the Scottish Government, the IT Managed Service Provider will develop, test, and implement new applications and provide appropriate guidance and support to users; - Until the system is migrated to cloud, in order to maintain the high security level of the PSN system, a series of annual IT health checks (including PEN tests) require to be carried out. In addition, a detailed audit log requires to be maintained to capture all actions within the database. - Maintain close communication with the Scottish Government through a representative attending quarterly meetings of the LS/CMI Change Board to ensure effective communication between all agencies about the cause and effects of any changes that are to be installed to the system.

Renewal: +2 (24 Months) +2 (24 Months). 48 Months Maximum. Any extension being at the sole discretion of the Purchaser.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-030fed
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020325-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£2,550,000 £1M-£10M
Lots Value
£2,550,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£2,958,262 £1M-£10M

Notice Dates

Publication Date
26 Jul 20224 years ago
Submission Deadline
2 Mar 2022Expired
Future Notice Date
Not specified
Award Date
15 Jul 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Jun 2027

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8EA
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Bridgeall Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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