Notice Information
Notice Title
vFire Maintenance and Support
Notice Description
Alemba are the Global owner of the vFire product. Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements and where necessary have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL IT Service Management (ITSM) industry best practice. Alemba is hosted on HSCNI dedicated Servers offering HSCNI more control over the environment and the data contained within the software product.
Lot Information
Lot 1
Alemba are the Global owner of the vFire product. Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements and where necessary have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL IT Service Management (ITSM) industry best practice. Alemba is hosted on HSCNI dedicated Servers offering HSCNI more control over the environment and the data contained within the software product. Continuing to have support for the product and the adaptions implemented (e.g. Business Service Transformation Programme adaptions to work with other non-vFire Trusts) will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer Service Level Agreement (SLA) targets are met via use of the vFire ITSM toolset. A core ITSM toolset forms a foundation for the move to a NHS Digital Service forecast which is likely to occur over the period of the next four years. This has been highlighted at senior levels of NHS IT Management as a core requirement that HSCNI move onto the one ITSM toolset for all HSCNI Trusts. This is beneficial for a lot of reasons in terms of efficiency, cost effectiveness and simplicity. We intend to extend the existing vFire maintenance and support contract by three years which will lead us to a point at which a new ITSM toolset should be being procured as part of the Digital Shared Services programme. vFire allows BSO ITS and Northern, Southern and South Eastern Trusts to continue to deliver an effective service using a tried and tested product. The withdrawal period for Alemba is 12 months. In two years, we will better informed and will be able to make a much more informed decision on vFire support.
Procurement Information
Alemba are the Global owner of the vFire product. Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements and where necessary have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL IT Service Management (ITSM) industry best practice. Alemba is hosted on HSCNI dedicated Servers offering HSCNI more control over the environment and the data contained within the software product. Continuing to have support for the product and the adaptions implemented (e.g. Business Service Transformation Programme adaptions to work with other non-vFire Trusts) will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer Service Level Agreement (SLA) targets are met via use of the vFire ITSM toolset. A core ITSM toolset forms a foundation for the move to a NHS Digital Service forecast which is likely to occur over the period of the next four years. This has been highlighted at senior levels of NHS IT Management as a core requirement that HSCNI move onto the one ITSM toolset for all HSCNI Trusts. This is beneficial for a lot of reasons in terms of efficiency, cost effectiveness and simplicity. We intend to extend the existing vFire maintenance and support contract by three years which will lead us to a point at which a new ITSM toolset should be being procured as part of the Digital Shared Services programme. vFire allows BSO ITS and Northern, Southern and South Eastern Trusts to continue to deliver an effective service using a tried and tested product. The withdrawal period for Alemba is 12 months. In two years, we will better informed and will be able to make a much more informed decision on vFire support.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03113b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/002721-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Negotiated without publication of a contract notice
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £486,796 £100K-£500K
Notice Dates
- Publication Date
- 31 Jan 20224 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 31 Jan 20224 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BUSINESS SERVICES ORGANISATION I T S
- Contact Name
- Catherine Fegan
- Contact Email
- cathy.fegan@hscni.net
- Contact Phone
- +44 2895362561
Buyer Location
- Locality
- BELFAST
- Postcode
- BT1 4JE
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN Northern Ireland
-
- Local Authority
- Belfast
- Electoral Ward
- Central
- Westminster Constituency
- Belfast South and Mid Down
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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