Notice Information
Notice Title
Digital Front Door online portal
Notice Description
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capabilityWe seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.
Lot Information
Lot 1
Dudley Council is seeking a partner to deliver a digital self service solution to connect with and serve our residents via a Competitive Dialogue Procedure.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0317ca
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004398-2022
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Feb 20224 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 4 Apr 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DUDLEY MBC
- Contact Name
- Nicola Biddle
- Contact Email
- corporate.procurement@dudley.gov.uk
- Contact Phone
- +44 1384815600
Buyer Location
- Locality
- DUDLEY
- Postcode
- DY1 1HF
- Post Town
- Dudley
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG36 Dudley
- Delivery Location
- TLG36 Dudley
-
- Local Authority
- Dudley
- Electoral Ward
- St. James's
- Westminster Constituency
- Dudley
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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