Patient Advice and Support Service for NHS Scotland

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0319e7-2026-02-09T10:11:04Z",
    "date": "2026-02-09T10:11:04Z",
    "ocid": "ocds-h6vhtk-0319e7",
    "description": "Updated total contract value before the modifications Value excluding VAT: 4,319,192 GBP Total contract value after the modifications Value excluding VAT: 4,374,628 GBP (SC Ref:822023)",
    "initiationType": "tender",
    "tender": {
        "id": "NP79823",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Patient Advice and Support Service for NHS Scotland",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85312310",
            "description": "Guidance services"
        },
        "mainProcurementCategory": "services",
        "description": "Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).",
        "value": {
            "amount": 4500000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over a 6-month period.",
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Service Provision, Improvements and Innovation",
                            "type": "quality",
                            "description": "27%"
                        },
                        {
                            "name": "Staff Performance and Management",
                            "type": "quality",
                            "description": "17%"
                        },
                        {
                            "name": "Service Transition including co-ordination with existing Patient Advice and Support Service",
                            "type": "quality",
                            "description": "16%"
                        },
                        {
                            "name": "Monitoring, Evaluation and Reporting of Management Information",
                            "type": "quality",
                            "description": "10%"
                        },
                        {
                            "type": "price",
                            "description": "30%"
                        },
                        {
                            "name": "Service Provision, Improvements and Innovation",
                            "type": "quality",
                            "description": "27"
                        },
                        {
                            "name": "Staff Performance and Management",
                            "type": "quality",
                            "description": "17"
                        },
                        {
                            "name": "Service Transition including co-ordination with existing Patient Advice and Support Service",
                            "type": "quality",
                            "description": "16"
                        },
                        {
                            "name": "Monitoring, Evaluation and Reporting of Management Information",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "value": {
                    "amount": 4500000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2025-12-01T00:00:00Z",
                    "endDate": "2026-05-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1",
                "deliveryLocation": {
                    "description": "All entities constituted pursuant to the National Health Service (Scotland) Act 1978."
                },
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85312310",
                        "description": "Guidance services"
                    }
                ]
            }
        ],
        "communication": {
            "futureNoticeDate": "2022-04-04T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Detail contained within the tender documents.",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "minimum": "Economic operators may be excluded from this competition if they are in breach of any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulation 2015. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below: Employer's (Compulsory) Liability Insurance of 5 million GBP (This requirement relates to SPD 4B.5.1) and Public Liability Insurance of 2 million GBP (This requirement relates to SPD 4B.5.2)"
                },
                {
                    "type": "technical",
                    "description": "Detail contained within the tender documents.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2022-05-30T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "awardPeriod": {
            "startDate": "2022-05-30T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2022-05-30T12:00:00+01:00"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "hasElectronicPayment": true
        },
        "techniques": {
            "hasFrameworkAgreement": true
        },
        "reviewDetails": "Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session."
    },
    "parties": [
        {
            "id": "GB-FTS-44992",
            "name": "NSS National Procurement",
            "identifier": {
                "legalName": "NSS National Procurement"
            },
            "address": {
                "streetAddress": "Gyle Square (NSS Head Office), 1 South Gyle Crescent",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH12 9EB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Graham Stewart",
                "telephone": "+44 07855137179",
                "email": "graham.stewart3@nhs.scot",
                "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-324",
            "name": "Sheriff Court House",
            "identifier": {
                "legalName": "Sheriff Court House"
            },
            "address": {
                "streetAddress": "27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ],
            "contactPoint": {
                "telephone": "+44 1312252525",
                "email": "edinburgh@scotcourts.gov.uk"
            }
        },
        {
            "id": "GB-FTS-61654",
            "name": "Citizens Advice Scotland",
            "identifier": {
                "legalName": "Citizens Advice Scotland"
            },
            "address": {
                "streetAddress": "Spectrum House, 2 Powderhall Rd",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH7 4GB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1315501000"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-173863",
            "name": "Citizens Advice Scotland",
            "identifier": {
                "legalName": "Citizens Advice Scotland"
            },
            "address": {
                "streetAddress": "1 Spectrum House",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "eh7 4gb",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-44992",
        "name": "NSS National Procurement"
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000683321"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000716923"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000716923"
        }
    ],
    "language": "en",
    "awards": [
        {
            "id": "035852-2022-NP79823-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-61654",
                    "name": "Citizens Advice Scotland"
                }
            ]
        },
        {
            "id": "011256-2026-NP79823-1",
            "relatedLots": [
                "1"
            ],
            "title": "Patient Advice and Support Service for NHS Scotland",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-61654",
                    "name": "Citizens Advice Scotland"
                },
                {
                    "id": "GB-FTS-173863",
                    "name": "Citizens Advice Scotland"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "035852-2022-NP79823-1",
            "awardID": "035852-2022-NP79823-1",
            "status": "active",
            "value": {
                "amount": 4319192,
                "currency": "GBP"
            },
            "dateSigned": "2022-12-12T00:00:00Z"
        },
        {
            "id": "011256-2026-NP79823-1",
            "awardID": "011256-2026-NP79823-1",
            "title": "Patient Advice and Support Service for NHS Scotland",
            "status": "active",
            "value": {
                "amount": 4374628,
                "currency": "GBP"
            },
            "dateSigned": "2022-12-12T00:00:00Z",
            "period": {
                "startDate": "2025-12-01T00:00:00Z",
                "endDate": "2026-05-31T23:59:59+01:00"
            },
            "items": [
                {
                    "id": "1",
                    "classification": {
                        "scheme": "CPV",
                        "id": "85312310",
                        "description": "Guidance services"
                    },
                    "deliveryAddresses": [
                        {
                            "region": "UKM"
                        }
                    ],
                    "deliveryLocation": {
                        "description": "All entities constituted pursuant to the National Health Service (Scotland) Act 1978."
                    },
                    "relatedLot": "1"
                }
            ],
            "amendments": [
                {
                    "id": "1",
                    "description": "This Contract Modification Notice will be published to account for additional services completed between Dec 2025 and May 2026, ensuring compliance with the Public Contracts (Scotland) Regulations 2015. Note that the additional value of this retrospective award does not exceed 50% of the originally published contract value",
                    "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: Need for additional works, services or supplies by the original contractor. Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Additional work was completed by original contractor"
                }
            ]
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 2
            }
        ]
    }
}