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Patient Advice and Support Service for NHS Scotland

NSS National Procurement

This public procurement record has 5 releases in its history.

AwardUpdate

18 Jun 2026 at 11:48

Award Notice
AwardUpdate

09 Feb 2026 at 10:11

Award Notice
Award

19 Dec 2022 at 14:31

Award Notice
Tender

28 Apr 2022 at 08:52

Tender Notice
Planning

22 Feb 2022 at 11:05

Planning Notice
Summary of the contracting process

The procurement process for the "Patient Advice and Support Service for NHS Scotland" involves the buying organisation, NSS National Procurement, headquartered in Edinburgh, UK. This contract pertains to the services industry, specifically under guidance services, classified by the CPV code 85312310. The procurement has transitioned to the award stage, with Citizens Advice Scotland being the active supplier. The most recent contract update was made on 18th June 2026, following an adjustment in total value. Initially set from 1st June 2026 to 30th November 2026, the contract aims to include additional services over a six-month period, specifically to support the Eljamel Independent Clinical Review. The open procedure procurement method ensures transparency and equal opportunity for participants.

This tender creates significant opportunities for businesses aiming to expand their footprint within the healthcare sector, particularly those specializing in advisory and support services. The contract requires providers to supply free, confidential information and support to NHS Scotland patients. This positions it as an attractive opportunity for businesses that offer or coordinate comprehensive support services. Both small and medium enterprises, as well as larger organisations, would find this tender well-suited to their capabilities, especially those with experience in handling public health concerns and engaging with community benefit initiatives. Given the contract's emphasis on consistent service delivery and patient engagement, organisations with strong community ties and innovative service provision strategies will likely thrive.

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Notice Information

Notice Title

Patient Advice and Support Service for NHS Scotland

Notice Description

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

Lot Information

Lot 1

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.

Renewal: The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0319e7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057494-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312310 - Guidance services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
£4,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£8,693,820 £1M-£10M

Notice Dates

Publication Date
18 Jun 20262 months ago
Submission Deadline
30 May 2022Expired
Future Notice Date
4 Apr 2022Expired
Award Date
12 Dec 20223 years ago
Contract Period
1 Jun 2026 - 30 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NSS National Procurement
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Citizens Advice Scotland

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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