Notice Information
Notice Title
NHS Patient Survey Approved Contractor Framework
Notice Description
A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.<br/>Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:<br/><br/>* ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;<br/><br/>* process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;<br/><br/>* ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;<br/><br/>* ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;<br/><br/>* work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. <br/><br/>As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.
Lot Information
Lot 1
This procurement was undertaken following an open procedure process.
The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.
Total Awarded Value is the maximum of all charges including all optional contract extensions.
Options: Option to extend for up to a further 24 months for a total framework term of 48 months including optional extension.
Renewal: Framework will be for an initial period of 24 months with the provision to extend for a further 24 months.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-031ebb
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/015063-2023
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79300000 - Market and economic research; polling and statistics
79310000 - Market research services
79311000 - Survey services
79311100 - Survey design services
79311200 - Survey conduction services
79311210 - Telephone survey services
79311300 - Survey analysis services
79315000 - Social research services
79320000 - Public-opinion polling services
Notice Value(s)
- Tender Value
- £8,000,000 £1M-£10M
- Lots Value
- £8,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 May 20232 years ago
- Submission Deadline
- 28 Jul 2022Expired
- Future Notice Date
- 28 Apr 2022Expired
- Award Date
- 17 May 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARE QUALITY COMMISSION
- Contact Name
- Anthony Hutchinson, Commercial & Contracts Team
- Contact Email
- commercialconracts@cqc.org.uk, commercialcontracts@cqc.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JQ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Newcastle upon Tyne
- Electoral Ward
- Monument
- Westminster Constituency
- Newcastle upon Tyne Central and West
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-031ebb-2023-05-26T11:35:15+01:00",
"date": "2023-05-26T11:35:15+01:00",
"ocid": "ocds-h6vhtk-031ebb",
"initiationType": "tender",
"tender": {
"id": "CQC I&D 038",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "NHS Patient Survey Approved Contractor Framework",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79300000",
"description": "Market and economic research; polling and statistics"
},
"mainProcurementCategory": "services",
"description": "A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.<br/>Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:<br/><br/>* ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;<br/><br/>* process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;<br/><br/>* ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;<br/><br/>* ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;<br/><br/>* work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. <br/><br/>As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.",
"value": {
"amount": 8000000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "This procurement was undertaken following an open procedure process.<br/><br/>The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.<br/><br/>Total Awarded Value is the maximum of all charges including all optional contract extensions.",
"status": "cancelled",
"value": {
"amount": 8000000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1440
},
"hasRenewal": true,
"renewal": {
"description": "Framework will be for an initial period of 24 months with the provision to extend for a further 24 months."
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": true,
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "90"
},
{
"name": "Social Value",
"type": "quality",
"description": "10"
},
{
"name": "Price",
"type": "cost",
"description": "0"
}
]
},
"options": {
"description": "Option to extend for up to a further 24 months for a total framework term of 48 months including optional extension."
}
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKC"
},
{
"region": "UKD"
},
{
"region": "UKE"
},
{
"region": "UKF"
},
{
"region": "UKG"
},
{
"region": "UKH"
},
{
"region": "UKI"
},
{
"region": "UKJ"
},
{
"region": "UKK"
},
{
"region": "UK"
},
{
"region": "UK"
}
],
"relatedLot": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79311300",
"description": "Survey analysis services"
},
{
"scheme": "CPV",
"id": "79311200",
"description": "Survey conduction services"
},
{
"scheme": "CPV",
"id": "79311000",
"description": "Survey services"
},
{
"scheme": "CPV",
"id": "79311210",
"description": "Telephone survey services"
},
{
"scheme": "CPV",
"id": "79311100",
"description": "Survey design services"
},
{
"scheme": "CPV",
"id": "79315000",
"description": "Social research services"
},
{
"scheme": "CPV",
"id": "79320000",
"description": "Public-opinion polling services"
},
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
}
],
"deliveryLocation": {
"description": "England"
}
}
],
"communication": {
"futureNoticeDate": "2022-04-29T00:00:00+01:00",
"atypicalToolUrl": "https://health-family.force.com/s/Welcome"
},
"coveredBy": [
"GPA"
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://health-family.force.com/s/Welcome",
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2022-07-28T12:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 90
}
},
"awardPeriod": {
"startDate": "2022-08-31T12:00:00+01:00"
},
"bidOpening": {
"date": "2022-08-31T12:00:00+01:00"
},
"hasRecurrence": true,
"techniques": {
"hasFrameworkAgreement": true
}
},
"parties": [
{
"id": "GB-FTS-46190",
"name": "Care Quality Commission",
"identifier": {
"legalName": "Care Quality Commission"
},
"address": {
"streetAddress": "2 Redman Place, Stratford",
"locality": "London",
"region": "UKI",
"postalCode": "E20 1JQ",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Anthony Hutchinson",
"email": "commercialconracts@cqc.org.uk",
"url": "https://health-family.force.com/s/Welcome"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.cqc.org.uk",
"buyerProfile": "http://www.cqc.org.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "07",
"description": "Health"
}
]
}
},
{
"id": "GB-FTS-47391",
"name": "Care Quality Commission",
"identifier": {
"legalName": "Care Quality Commission"
},
"address": {
"streetAddress": "Citygate, Gallowgate",
"locality": "Newcastle upon Tyne",
"region": "UK",
"postalCode": "NE1 4PA",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Commercial & Contracts Team",
"email": "commercialcontracts@cqc.org.uk",
"url": "https://health-family.force.com/s/Welcome"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.cqc.org.uk/",
"buyerProfile": "https://www.cqc.org.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "07",
"description": "Health"
}
]
}
},
{
"id": "GB-FTS-497",
"name": "The High Court",
"identifier": {
"legalName": "The High Court"
},
"address": {
"streetAddress": "Strand",
"locality": "London",
"postalCode": "WC2A 2LL",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "generaloffice@administrativecourtoffice.justice.gov.uk"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.gov.uk/courts-tribunals"
}
},
{
"id": "GB-FTS-83816",
"name": "IQVIA UK",
"identifier": {
"legalName": "IQVIA UK",
"id": "03022416"
},
"address": {
"streetAddress": "3 Forbury Place, 23 Forbury Road",
"locality": "Reading",
"region": "UKJ1",
"postalCode": "RG1 3JH",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-83817",
"name": "PICKER INSTITUTE EUROPE",
"identifier": {
"legalName": "PICKER INSTITUTE EUROPE",
"id": "03908160"
},
"address": {
"streetAddress": "Suite 6, Fountain House John Smith Drive",
"locality": "Oxford",
"region": "UKJ14",
"postalCode": "OX4 2JY",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 1865208147"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-83818",
"name": "EXPLAIN MARKET RESEARCH LIMITED",
"identifier": {
"legalName": "EXPLAIN MARKET RESEARCH LIMITED",
"id": "02880683"
},
"address": {
"streetAddress": "The Core Bath Lane, Newcastle Helix",
"locality": "Newcastle upon Tyne",
"region": "UKC22",
"postalCode": "NE4 5TF",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 1912615261"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
},
{
"id": "GB-FTS-83819",
"name": "Patient Perspective Ltd.",
"identifier": {
"legalName": "Patient Perspective Ltd.",
"id": "05725898"
},
"address": {
"streetAddress": "5 South Parade, Summertown",
"locality": "Oxford",
"region": "UKJ14",
"postalCode": "OX2 7JL",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 1865205100"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
},
{
"id": "GB-FTS-62910",
"name": "High Court (Technology and Construction Court)",
"identifier": {
"legalName": "High Court (Technology and Construction Court)"
},
"address": {
"streetAddress": "Rolls Building, Fetter Lane",
"locality": "London",
"postalCode": "EC4A 1NL",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.gov.uk/courts-tribunals/technology-and-construction-court"
}
}
],
"buyer": {
"id": "GB-FTS-47391",
"name": "Care Quality Commission"
},
"language": "en",
"description": "The open procedure will be conducted via the Authority's e-Sourcing portal hosted by Atamis.<br/><br/>If you are interested in bidding for this opportunity, please complete your Atamis registration by following this link: https://healthfamily.force.com/s/Welcome<br/><br/>Should you have any queries regarding how to register your organisation on Atamis e-Sourcing portal, or cannot locate your unique reference supplier number, please contact Atamis Support Desk via support-health@atamis.co.uk or via phone 0800 9956035 (Monday to Friday 8am to 5pm).",
"awards": [
{
"id": "015063-2023-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-83816",
"name": "IQVIA UK"
}
]
},
{
"id": "015063-2023-2",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-83817",
"name": "PICKER INSTITUTE EUROPE"
}
]
},
{
"id": "015063-2023-3",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-83818",
"name": "EXPLAIN MARKET RESEARCH LIMITED"
}
]
},
{
"id": "015063-2023-4",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-83819",
"name": "Patient Perspective Ltd."
}
]
}
],
"contracts": [
{
"id": "015063-2023-1",
"awardID": "015063-2023-1",
"status": "active",
"dateSigned": "2023-05-18T00:00:00+01:00"
},
{
"id": "015063-2023-2",
"awardID": "015063-2023-2",
"status": "active",
"dateSigned": "2023-05-18T00:00:00+01:00"
},
{
"id": "015063-2023-3",
"awardID": "015063-2023-3",
"status": "active",
"dateSigned": "2023-05-18T00:00:00+01:00"
},
{
"id": "015063-2023-4",
"awardID": "015063-2023-4",
"status": "active",
"dateSigned": "2023-05-18T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "3",
"measure": "bids",
"relatedLot": "1",
"value": 9
},
{
"id": "10",
"measure": "bids",
"relatedLot": "1",
"value": 9
},
{
"id": "17",
"measure": "bids",
"relatedLot": "1",
"value": 9
},
{
"id": "24",
"measure": "bids",
"relatedLot": "1",
"value": 9
},
{
"id": "4",
"measure": "smeBids",
"relatedLot": "1",
"value": 8
},
{
"id": "11",
"measure": "smeBids",
"relatedLot": "1",
"value": 8
},
{
"id": "18",
"measure": "smeBids",
"relatedLot": "1",
"value": 8
},
{
"id": "25",
"measure": "smeBids",
"relatedLot": "1",
"value": 8
},
{
"id": "5",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "12",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "19",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "26",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "6",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 9
},
{
"id": "13",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 9
},
{
"id": "20",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 9
},
{
"id": "27",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 9
},
{
"id": "7",
"measure": "electronicBids",
"relatedLot": "1",
"value": 9
},
{
"id": "14",
"measure": "electronicBids",
"relatedLot": "1",
"value": 9
},
{
"id": "21",
"measure": "electronicBids",
"relatedLot": "1",
"value": 9
},
{
"id": "28",
"measure": "electronicBids",
"relatedLot": "1",
"value": 9
},
{
"id": "1",
"measure": "lowestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "8",
"measure": "lowestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "15",
"measure": "lowestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "22",
"measure": "lowestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "2",
"measure": "highestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "9",
"measure": "highestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "16",
"measure": "highestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
},
{
"id": "23",
"measure": "highestValidBidValue",
"relatedLot": "1",
"value": 8000000,
"currency": "GBP"
}
]
}
}