Notice Information
Notice Title
RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
Notice Description
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
Lot Information
Lot 1
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
Renewal: 2x 12 month optional extensions
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-032568
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/024038-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48200000 - Networking, Internet and intranet software package
48500000 - Communication and multimedia software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £5,000,000 £1M-£10M
Notice Dates
- Publication Date
- 26 Aug 20223 years ago
- Submission Deadline
- 6 May 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Aug 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRISTOL CITY COUNCIL
- Contact Name
- John Cole, Mr Cameron Graley
- Contact Email
- cameron.graley@bristol.gov.uk, john.cole@bristol.gov.uk
- Contact Phone
- +44 7511934675
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS1 5TR
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK51 Bristol, City of
- Delivery Location
- TLK11 Bristol, City of
-
- Local Authority
- Bristol, City of
- Electoral Ward
- Bedminster
- Westminster Constituency
- Bristol South
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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