Award

FWoW Connections Portal - Phase 1 additional costs

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 2 releases in its history.

Award

30 Mar 2022 at 13:51

Award

30 Mar 2022 at 13:40

Summary of the contracting process

Northern Gas Networks Limited is conducting a public procurement process for the "FWoW Connections Portal - Phase 1 additional costs" under the IT services category, specifically for consulting and software development. The procurement is currently in the Award stage, having been completed on 30th March 2022. This project aims to enhance customer experience by allowing real-time access to application statuses through an online self-service portal. The contract was awarded to TPoint Solutions Limited, with a contract value of £16,553. This tender presents significant opportunities for businesses specialising in IT services, particularly those focused on software development and consulting. Companies that can demonstrate expertise in creating user-friendly digital solutions and integrating systems will find this tender appealing. Additionally, firms experienced in the gas distribution sector and capable of meeting specific customer engagement needs could stand out as valuable participants in future projects like this one. The ongoing relationship with Northern Gas Networks may facilitate further contracts as their digital transformation initiatives progress.

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Notice Title

FWoW Connections Portal - Phase 1 additional costs

Notice Description

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live.

Lot Information

Lot 1

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live. N.B. This a variation to the Customer Engagement Management System contract. The total overall increase since the original contract is 39%, however NGN was unable to publish a modification notice because the original contract notice could not be found, therefore a VEAT notice was published instead.

Procurement Information

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for some additional costs to implement Phase 1 of the portal for go live. N.B. This a variation to the Customer Engagement Management System contract. The total overall increase since the original contract is 39%, however NGN was unable to publish a modification notice because the original contract notice cannot be found, therefore a VEAT notice was published instead.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-032813
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008574-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£16,553 Under £100K

Notice Dates

Publication Date
30 Mar 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Mar 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Maija Narimanidze
Contact Email
mnarimanidze@northerngas.co.uk
Contact Phone
+44 7814042782

Buyer Location

Locality
LEEDS
Postcode
LS15 8TU
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE42 Leeds

Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

TPOINT SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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