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Fixed Line Voting; IVR & MSDC

The British Broadcasting Corporation (BBC)

This public procurement record has 2 releases in its history.

Award

27 Sep 2022 at 10:51

Award Notice
Tender

27 Apr 2022 at 08:20

Tender Notice
Summary of the contracting process

The British Broadcasting Corporation (BBC) is currently running a tender titled "Fixed Line Voting; IVR & MSDC" in the goods category. The procurement process is at the active stage and involves providing telecommunications services for premium and non-premium rate promotions via interactive voice response (IVR) and mobile short dial codes (MDSCs). The contract has been awarded to Temple Interactive Media Limited and Spoke (interactive) Limited. The tender period ended on 25th May 2022, with contracts signed in June 2022.

This tender by the BBC offers opportunities for suppliers to engage in delivering telecommunications services for high-profile live events and voting services. Businesses well-suited to compete are those capable of providing IVR and MSDC services and infrastructure. The lots include services for Strictly Come Dancing and other live events, creating revenue-sharing possibilities. The procurement method is open, and bidders were required to submit electronic and written submissions by May 2022. The framework agreements have options for extension, providing potential for long-term partnerships with the BBC.

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Notice Information

Notice Title

Fixed Line Voting; IVR & MSDC

Notice Description

The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C - Specification Of Requirements of the Tender Documentation has further, detailed requirements. The value of these framework agreements are dependent on the volume of fixed line votes

Lot Information

High Profile Live Events with Revenue Share

Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely).

Options: The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term.

Fixed Price IVR & MSDC Voting Events

Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services, and Independent Production services.

Options: The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0330b8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027002-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48512000 - Interactive voice response software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1

Notice Dates

Publication Date
27 Sep 20223 years ago
Submission Deadline
25 May 2022Expired
Future Notice Date
Not specified
Award Date
28 Jun 20224 years ago
Contract Period
25 Jul 2022 - 24 Jul 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The British Broadcasting Corporation (BBC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

Spoke (interactive) Limited

Temple Interactive Media Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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