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Pre-Market Engagement: Contact Centre and Telephony Solutions

NHS Business Services Authority

This public procurement record has 1 release in its history.

Planning

29 Apr 2022 at 16:25

Planning Notice
Summary of the contracting process

The NHS Business Services Authority is currently in the planning stage of a procurement process for contact centre and telephony solutions. This engagement aims to identify a valid procurement route and gather information from the telephony supplier market, with a budget estimate of £1.7 million annually. A webinar is scheduled for 11 May 2022 at 14:00 to provide potential suppliers with detailed information about this opportunity. Interested suppliers must register by 10 May 2022 at 12:00 to participate in both the webinar and the subsequent Request for Information (RFI) process. This market engagement exercise is part of a pre-tender phase, as the current contract expires in the next 18 months and additional insights will shape the future procurement strategy.

This procurement presents significant opportunities for businesses specialised in telecommunications services, particularly those providing contact centre technology and unified communications solutions. Companies offering traditional telephony, mobile voice and data services, or new capabilities that integrate with platforms like Microsoft Teams would be particularly well-suited to compete. The NHS Business Services Authority encourages potential suppliers to actively engage during this information-gathering phase to enhance the quality of future services offered to the NHS. Participation in the webinar and RFI will allow businesses to showcase their innovative solutions and better understand the evolving needs of the authority.

How relevant is this notice?

Notice Information

Notice Title

Pre-Market Engagement: Contact Centre and Telephony Solutions

Notice Description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions

Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions. NHS Business Service Authority has a contract to cover all corporate telephony. This is due to expire over the next 18 months. Additional information: It covers the following services;
-Contact Centre Services,
-Access to a new service and capability, which enables the Back Office services to make phone calls via Microsoft Teams.
-Traditional Telephony services, Non Geographic (0300) Numbers
-Unified Communications
-Mobile Voice and Data
This is a pre-tender market engagement exercise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-033283
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/011238-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20224 years ago
Submission Deadline
Not specified
Future Notice Date
29 Apr 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Business Services Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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