Notice Information
Notice Title
DDSFTW/060 - Microsoft Unified Support & Design Services
Notice Description
Single source for the provision of Unified Support, Maintenance and Consultancy Service for 36 months from 1 June 22 through to 30 April 2025.
Lot Information
Lot 1
The Defence Digital Commercial Sourcing Team, part of the United Kingdom Ministry of Defence (the Authority), intends to award a contract to Microsoft Ltd (the Contractor) for software (including Microsoft Office 365 E5) consultancy, support and maintenance (including updates) services. The duration of the contract will be for 36 months from 1 June 2022 to 30 April 2025 and has an estimated value of PS31,000,000 (ex VAT). It is considered that this contract can be placed using the negotiated procedure without prior publication of a contract notice pursuant to Article 32(2)(b)(ii) of Directive 2014/24/EU and Regulation 32(2)(b)(ii) of the Public Contracts Regulations 2015 (SI 102) on the basis that the services provided for in the contract can be supplied only by the Contractor, and that competition is absent, for technical reasons. The Contractor alone has the specific technical knowledge and skills necessary to undertake the services as they own and have developed the relevant software products and applications used by the Authority in connection with its operations Please note this contract is yet to be awarded, this VTN remains open until 12.00 on the 30 May 2022.
Procurement Information
The MOD utilises a large volume of the Microsoft product set to support its business and military operations and relies upon the Microsoft Support services for support and assistance at all security tiers. Not being able to access these Microsoft specific services would represent a risk to national security in the event of an issue with the software. This includes the necessity to deploy Microsoft specialists on short notice to wherever is required, including overseas Bases and Theatre. MOD is also a significant Customer in the UK who continue to run UK hosted Azure services in the cloud. The MOD requirement mandates data sovereignty and reliability and this non-negotiable requirement can only be supported by Microsoft for these services at this scale. Previously where MOD moved to O365 Cloud service, required regular and extensive access to the Microsoft product developers in the US in liaison with security cleared Microsoft Consultants in the UK was essential considering the critical and complexity which MOD represents as a customer. The current requirements cannot be delivered without the direct access to Microsoft Support with the scale of the MOD's product exploitation and the level of expertise required will not be available if we contract with a 3rd party consultancy. Furthermore, we have the evidence that by having direct links to product developers, we have been able to solve issues with the service that are unique to MOD's future requirements & maintain national security. Direct connection to Microsoft product engineers is required to allow this to continue. This contract also ensures the MOD is part of the Microsoft preview pilots for all Microsoft cloud offerings and only a handful of organisations around the world get early access to products before they are released. Having this early exposure gives the MOD the opportunity to influence and shape the products to suit our future defence needs: we will not get this access without a direct relationship with Microsoft. Without Microsoft direct support the level of technical risk to MOD's transition from existing monolithic contract arrangements would be too high to be appropriate for Defence. MOD is already using Microsoft expertise to mitigate these risks, in particular when leveraging expertise in the US product groups to assist us with this activity, again coupled with our on-site SMEs who provide the context of the often non-standard deployment of Microsoft technologies across Defence. Latterly having one less commercial interface between the Microsoft Premier support and design consultancy has proven to deliver seamless interoperability, reduce risk and ensures that critical high-quality design work is delivered at pace and right first time. Microsoft is the largest software provider to Defence; this support and design service is integral to supporting our business and military operations worldwide at all security tiers. In the case of a deployed we have previously used this contract to deploy Microsoft specialists to Operational theatres at short notice, Op HERRICK in Afghanistan, being an example.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-033bf7
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013650-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Negotiated without publication of a contract notice
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72261000 - Software support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £31,000,000 £10M-£100M
Notice Dates
- Publication Date
- 20 May 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 19 May 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MINISTRY OF DEFENCE, DEFENCE DIGITAL COMMERCIAL SOURCING TEAM
- Contact Name
- Hannah Boreham
- Contact Email
- hannah.boreham100@mod.gov.uk
- Contact Phone
- +44 7769148763
Buyer Location
- Locality
- CORSHAM
- Postcode
- SN13 9NR
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK72 Wiltshire
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Wiltshire
- Electoral Ward
- Corsham Ladbrook
- Westminster Constituency
- Chippenham
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-033bf7-2022-05-20T15:58:35+01:00",
"date": "2022-05-20T15:58:35+01:00",
"ocid": "ocds-h6vhtk-033bf7",
"description": "The Authority reserves the right to amend any condition related to security of information to reflect any changes in national law or government policy. If any contract documents are accompanied by instructions on safeguarding classified information (e.g. a Security Aspects Letter), the Authority reserves the right to amend the terms of these instructions to reflect any changes in national law or government policy, whether in respect of the applicable protective marking scheme, specific protective markings given, the aspects to which any protective marking applies, or otherwise. The link below to the Gov.uk website provides information on the Government Security Classification. https://www.gov.uk/government/publications/government-security-classifications",
"initiationType": "tender",
"tender": {
"id": "DDSFTW/060",
"legalBasis": {
"id": "32009L0081",
"scheme": "CELEX"
},
"title": "DDSFTW/060 - Microsoft Unified Support & Design Services",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72261000",
"description": "Software support services"
},
"mainProcurementCategory": "services",
"description": "Single source for the provision of Unified Support, Maintenance and Consultancy Service for 36 months from 1 June 22 through to 30 April 2025.",
"lots": [
{
"id": "1",
"description": "The Defence Digital Commercial Sourcing Team, part of the United Kingdom Ministry of Defence (the Authority), intends to award a contract to Microsoft Ltd (the Contractor) for software (including Microsoft Office 365 E5) consultancy, support and maintenance (including updates) services. The duration of the contract will be for 36 months from 1 June 2022 to 30 April 2025 and has an estimated value of PS31,000,000 (ex VAT). It is considered that this contract can be placed using the negotiated procedure without prior publication of a contract notice pursuant to Article 32(2)(b)(ii) of Directive 2014/24/EU and Regulation 32(2)(b)(ii) of the Public Contracts Regulations 2015 (SI 102) on the basis that the services provided for in the contract can be supplied only by the Contractor, and that competition is absent, for technical reasons. The Contractor alone has the specific technical knowledge and skills necessary to undertake the services as they own and have developed the relevant software products and applications used by the Authority in connection with its operations Please note this contract is yet to be awarded, this VTN remains open until 12.00 on the 30 May 2022.",
"awardCriteria": {
"criteria": [
{
"type": "price",
"name": "Lowest price"
}
]
},
"hasOptions": false
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UK"
},
{
"region": "UKJ"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Negotiated without publication of a contract notice",
"procurementMethodRationaleClassifications": [
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_PROC_NEGOTIATED_PRIOR_CALL_COMPETITION",
"description": "No tenders or no suitable tenders/requests to participate in response to negotiated procedure with prior publication of a contract notice"
},
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_MANUF_FOR_RESEARCH",
"description": "The products involved are manufactured purely for the purpose of research, experiment, study or development under the conditions stated in the directive"
}
],
"procurementMethodRationale": "The MOD utilises a large volume of the Microsoft product set to support its business and military operations and relies upon the Microsoft Support services for support and assistance at all security tiers. Not being able to access these Microsoft specific services would represent a risk to national security in the event of an issue with the software. This includes the necessity to deploy Microsoft specialists on short notice to wherever is required, including overseas Bases and Theatre. MOD is also a significant Customer in the UK who continue to run UK hosted Azure services in the cloud. The MOD requirement mandates data sovereignty and reliability and this non-negotiable requirement can only be supported by Microsoft for these services at this scale. Previously where MOD moved to O365 Cloud service, required regular and extensive access to the Microsoft product developers in the US in liaison with security cleared Microsoft Consultants in the UK was essential considering the critical and complexity which MOD represents as a customer. The current requirements cannot be delivered without the direct access to Microsoft Support with the scale of the MOD's product exploitation and the level of expertise required will not be available if we contract with a 3rd party consultancy. Furthermore, we have the evidence that by having direct links to product developers, we have been able to solve issues with the service that are unique to MOD's future requirements & maintain national security. Direct connection to Microsoft product engineers is required to allow this to continue. This contract also ensures the MOD is part of the Microsoft preview pilots for all Microsoft cloud offerings and only a handful of organisations around the world get early access to products before they are released. Having this early exposure gives the MOD the opportunity to influence and shape the products to suit our future defence needs: we will not get this access without a direct relationship with Microsoft. Without Microsoft direct support the level of technical risk to MOD's transition from existing monolithic contract arrangements would be too high to be appropriate for Defence. MOD is already using Microsoft expertise to mitigate these risks, in particular when leveraging expertise in the US product groups to assist us with this activity, again coupled with our on-site SMEs who provide the context of the often non-standard deployment of Microsoft technologies across Defence. Latterly having one less commercial interface between the Microsoft Premier support and design consultancy has proven to deliver seamless interoperability, reduce risk and ensures that critical high-quality design work is delivered at pace and right first time. Microsoft is the largest software provider to Defence; this support and design service is integral to supporting our business and military operations worldwide at all security tiers. In the case of a deployed we have previously used this contract to deploy Microsoft specialists to Operational theatres at short notice, Op HERRICK in Afghanistan, being an example."
},
"awards": [
{
"id": "013650-2022-1",
"relatedLots": [
"1"
],
"status": "active",
"hasSubcontracting": true,
"suppliers": [
{
"id": "GB-FTS-53358",
"name": "Microsoft UK PLC"
}
]
}
],
"parties": [
{
"id": "GB-FTS-53357",
"name": "Ministry of Defence, Defence Digital Commercial Sourcing Team",
"identifier": {
"legalName": "Ministry of Defence, Defence Digital Commercial Sourcing Team"
},
"address": {
"streetAddress": "Bldg 405, MoD Corsham, Corsham, SN13 9NR, United Kingdom",
"locality": "Corsham",
"region": "UK",
"postalCode": "SN13 9NR",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Hannah Boreham",
"telephone": "+44 7769148763",
"email": "hannah.boreham100@mod.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.gov.uk/government/organisations/ministry-of-defence",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "MINISTRY",
"description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
},
{
"scheme": "COFOG",
"id": "02",
"description": "Defence"
}
]
}
},
{
"id": "GB-FTS-53358",
"name": "Microsoft UK PLC",
"identifier": {
"legalName": "Microsoft UK PLC"
},
"address": {
"streetAddress": "Microsoft Campus Building 1",
"locality": "Reading",
"region": "UK",
"postalCode": "RG6 1WG",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 1189093338",
"email": "jennyd@microsoft.com"
},
"roles": [
"supplier"
],
"details": {
"url": "https://www.microsoft.com/en-gb/about/contact/",
"scale": "large"
}
},
{
"id": "GB-FTS-53359",
"name": "Ministry of Defence, Defence Digital",
"identifier": {
"legalName": "Ministry of Defence, Defence Digital"
},
"address": {
"streetAddress": "Spur B2, Bldg 405, MoD Corsham",
"locality": "Corsham",
"postalCode": "SN13 9NR",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-53357",
"name": "Ministry of Defence, Defence Digital Commercial Sourcing Team"
},
"contracts": [
{
"id": "013650-2022-1",
"awardID": "013650-2022-1",
"status": "active",
"value": {
"amount": 31000000,
"currency": "GBP"
},
"dateSigned": "2022-05-20T00:00:00+01:00"
}
],
"language": "en"
}