Debt Collection (Pre-Claim)

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-033cd5-2022-05-23T15:12:07+01:00",
    "date": "2022-05-23T15:12:07+01:00",
    "ocid": "ocds-h6vhtk-033cd5",
    "description": "Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water eSourcing Spend Management portal called 'Ariba'. Expressions of interest for this tender must be sent to the e-mail address expressions@nwl.co.uk before the deadline date of 10 June 2022 at 12 noon. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request. This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. The deadline for return of the completed PQQ is 17 June 2022 at 12 noon. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal- Name, job title, e mail address and telephone, and the Lot number(s) you will be bidding on.",
    "initiationType": "tender",
    "tender": {
        "id": "NW2430",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Debt Collection (Pre-Claim)",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79940000",
            "description": "Collection agency services"
        },
        "mainProcurementCategory": "services",
        "description": "Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This Procurement is split into three lots, those being: Lot 1- Pre or post litigation visit to single domestic properties (circa 10-12000 per annum) Lot 2- Pre or post litigation to managing agents/companies regarding charges for domestic properties (circa 1000 per annum) Lot 3- Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes* (circa 1000 per annum) We would invite parties to bid for all or part of this work. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided)",
        "lots": [
            {
                "id": "1",
                "title": "Pre or post litigation visit to single domestic properties",
                "description": "Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This lot is for Pre or post litigation visit to single domestic properties (circa 10-12000 per annum) section of this scope. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. A minimum of two visits are required per account, with one visit being on an evening (defined as between the hours of 5pm - 8pm and/or on a weekend) Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) Full and ongoing training regarding our support options for customers will be provided by NWG to the successful supplier",
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "After the initial 36 months, an optional 24 months extension will be available"
                },
                "status": "active"
            },
            {
                "id": "2",
                "title": "Pre or post litigation to managing agents/companies regarding charges for domestic properties",
                "description": "Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This lot is for Pre or post litigation to managing agents/companies regarding charges for domestic properties (circa 1000 per annum) section of this scope. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. A minimum of two visits are required per account, with one visit being on an evening (defined as between the hours of 5pm - 8pm and/or on a weekend) Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) Full and ongoing training regarding our support options for customers will be provided by NWG to the successful supplier",
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "After the initial 36 months, an optional 24 months extension will be available"
                },
                "status": "active"
            },
            {
                "id": "3",
                "title": "Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes",
                "description": "Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This lot is for Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes (circa 1000 per annum) section of the scope. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. A minimum of two visits are required per account, with one visit being on an evening (defined as between the hours of 5pm - 8pm and/or on a weekend) Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) Full and ongoing training regarding our support options for customers will be provided by NWG to the successful supplier",
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "After the initial 36 months an optional 24 months extension will be available"
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKH14"
                    },
                    {
                        "region": "UKH3"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKH14"
                    },
                    {
                        "region": "UKH3"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKH14"
                    },
                    {
                        "region": "UKH3"
                    }
                ],
                "relatedLot": "3"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://s1.ariba.com",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "As stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "economic",
                    "description": "Selection criteria as stated in the procurement documents",
                    "minimum": "Selection criteria as stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "technical",
                    "description": "Selection criteria as stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "submissionTerms": {
            "depositsGuarantees": "If the Dun and Bradstreet credit rating returns a rating of 'above average risk' or 'high risk', the contracting entity will request further financial information for review and a parent company guarantee may be required.",
            "languages": [
                "en"
            ]
        },
        "contractTerms": {
            "financialTerms": "Please see the terms and conditions in the procurement documents.",
            "tendererLegalForm": "These will be set out in the tender documents.",
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2022-06-10T12:00:00+01:00"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-14535",
            "name": "NORTHUMBRIAN WATER GROUP LIMITED",
            "identifier": {
                "legalName": "NORTHUMBRIAN WATER GROUP LIMITED"
            },
            "address": {
                "streetAddress": "Northumbria House,Abbey Road, Pity Me",
                "locality": "DURHAM",
                "region": "UKC14",
                "postalCode": "DH15FJ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Philippa Longstaff",
                "telephone": "+44 7516587560",
                "email": "philippa.longstaff@nwl.co.uk",
                "url": "https://s1.ariba.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.nwl.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-53532",
            "name": "NWL Legal Department",
            "identifier": {
                "legalName": "NWL Legal Department"
            },
            "address": {
                "streetAddress": "Northumbrian Water Limited, Abbey Road, Pity Me",
                "locality": "Durham",
                "postalCode": "DH1 5FJ",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-14535",
        "name": "NORTHUMBRIAN WATER GROUP LIMITED"
    },
    "language": "en"
}