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Claims Management Services

The British Broadcasting Corporation (BBC)

This public procurement record has 3 releases in its history.

Award

16 Sep 2022 at 10:02

Award Notice
TenderUpdate

23 Jun 2022 at 09:26

Tender Notice
Tender

22 Jun 2022 at 17:01

Tender Notice
Summary of the contracting process

The British Broadcasting Corporation (BBC) has concluded a procurement process for Claims Management Services under an open procedure. The main procurement category is services, with a focus on insurance services. The BBC sought a quality claims management service to handle various claims scenarios efficiently, including litigated and non-litigated cases. The BBC corporate insurance agreements extend across its entire group, including subsidiaries and commissioned productions. The contract, valued at £500,000, was awarded to Davies Group Limited on 14th September 2022.

This tender for Claims Management Services presents an opportunity for businesses in the insurance services sector to engage with the high-profile British Broadcasting Corporation (BBC). Companies well-versed in handling a diverse range of claims scenarios, including those requiring specialized services like loss adjusters and lawyers, would be apt to compete for this contract. The contract duration is 1800 days with potential extensions, making it suitable for businesses looking for a stable and potentially long-term partnership.

How relevant is this notice?

Notice Information

Notice Title

Claims Management Services

Notice Description

The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.

Lot Information

Lot 1

The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC group's bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation. The BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during

Options: The initial contract term will run for a period of 3 years. The BBC may, at its sole discretion, extend this framework on up to two occasions, by up to 12 months on each occasion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-034976
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026002-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66510000 - Insurance services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
£500,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£500,000 £500K-£1M

Notice Dates

Publication Date
16 Sep 20223 years ago
Submission Deadline
22 Jul 2022Expired
Future Notice Date
Not specified
Award Date
14 Sep 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The British Broadcasting Corporation (BBC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Davies Group Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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