Planning

Registrant Emotional Support Helpline

NURSING AND MIDWIFERY COUNCIL

This public procurement record has 1 release in its history.

Planning

24 Jun 2022 at 11:53

Summary of the contracting process

The Nursing and Midwifery Council is initiating a public procurement process for the 'Registrant Emotional Support Helpline' to provide a 24/7 support line for individuals involved in fitness to practise proceedings. This tender, categorised under hospital services (CPV code: 85111000), is currently in the planning stage, with a total contract value of £170,000 for a duration of two years, plus an optional one-year extension. The service will be delivered in London and is intended to ensure confidential support for vulnerable registrants, with future notices expected on 8 July 2022.

This procurement presents significant growth opportunities for businesses specialising in counselling, helplines, or psychological support services. Companies with expertise in providing telephone-based support and the capability to scale services to meet demand would be particularly well-suited to compete for this contract. The successful bidder will play a crucial role in facilitating a smoother fitness to practise process, ultimately contributing to the Nursing and Midwifery Council's commitment to public protection and client support.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Registrant Emotional Support Helpline

Notice Description

We need an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.

Lot Information

Lot 1

We aim to support people appropriately through fitness to practise proceedings. We recognise that many people are vulnerable. These individuals may need specialist and expert counselling advice. The introduction of an emotional support line provides a wide range of benefits for our stakeholders. For example, Registrants will benefit psychologically from the specialist support that highly trained counsellors provide and the FtP process will run smoother if Registrants are supported and thus able to engage effectively with the proceedings. The overarching objective of the NMC is the protection of the public. It is central to everything we do. One of the best ways that we can protect the public is by supporting nurses, midwives and nursing associates to engage effectively with us and to seek the best possible resolution of concerns for all. A helpline that offers a professional and competent service, provides another layer of support for Registrants and highlights our commitment to a person centred approach, within an open and objective culture. Additional information: The value of this contract is PS170,000 and is for the duration of the contract including all possible extensions. The contract duration is 2 years with the option to extend for a further one year (i.e. 2+1).

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-034a51
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017324-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

85 - Health and social work services


CPV Codes

64211000 - Public-telephone services

85111000 - Hospital services

Notice Value(s)

Tender Value
£170,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20223 years ago
Submission Deadline
Not specified
Future Notice Date
7 Jul 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NURSING AND MIDWIFERY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1B 1PZ
Post Town
West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-034a51-2022-06-24T12:53:30+01:00",
    "date": "2022-06-24T12:53:30+01:00",
    "ocid": "ocds-h6vhtk-034a51",
    "description": "Suppliers interested in participating in this procurement exercise are requested register with our Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-034a51",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Registrant Emotional Support Helpline",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "85111000",
            "description": "Hospital services"
        },
        "mainProcurementCategory": "services",
        "description": "We need an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.",
        "value": {
            "amount": 170000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "We aim to support people appropriately through fitness to practise proceedings. We recognise that many people are vulnerable. These individuals may need specialist and expert counselling advice. The introduction of an emotional support line provides a wide range of benefits for our stakeholders. For example, Registrants will benefit psychologically from the specialist support that highly trained counsellors provide and the FtP process will run smoother if Registrants are supported and thus able to engage effectively with the proceedings. The overarching objective of the NMC is the protection of the public. It is central to everything we do. One of the best ways that we can protect the public is by supporting nurses, midwives and nursing associates to engage effectively with us and to seek the best possible resolution of concerns for all. A helpline that offers a professional and competent service, provides another layer of support for Registrants and highlights our commitment to a person centred approach, within an open and objective culture. Additional information: The value of this contract is PS170,000 and is for the duration of the contract including all possible extensions. The contract duration is 2 years with the option to extend for a further one year (i.e. 2+1).",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "64211000",
                        "description": "Public-telephone services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "London"
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2022-07-08T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-9490",
            "name": "NURSING AND MIDWIFERY COUNCIL",
            "identifier": {
                "legalName": "NURSING AND MIDWIFERY COUNCIL"
            },
            "address": {
                "streetAddress": "23 Portland Place",
                "locality": "LONDON",
                "region": "UKI",
                "postalCode": "W1B1PZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Gabriel Otubambo",
                "telephone": "+44 2076815939",
                "email": "gabriel.otubambo@nmc-uk.org",
                "url": "https://nmcprocurementportal.force.com/s/Welcome"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.nmc.org.uk/",
                "buyerProfile": "https://www.nmc.org.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-9490",
        "name": "NURSING AND MIDWIFERY COUNCIL"
    },
    "language": "en"
}