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Bus Franchise - Customer Workstream Service Design Implementation

West Yorkshire Combined Authority

This public procurement record has 7 releases in its history.

Award

25 Jun 2026 at 08:57

Award Notice
Award

16 Jun 2025 at 13:47

Award Notice
Award

23 Sep 2024 at 15:19

Award Notice
Award

18 Jul 2023 at 10:11

Award Notice
TenderUpdate

03 Mar 2023 at 11:31

Tender Notice
Tender

24 Jan 2023 at 09:14

Tender Notice
Planning

04 Jul 2022 at 15:12

Planning Notice
Summary of the contracting process

The West Yorkshire Combined Authority conducted a procurement process titled "Bus Franchise - Customer Workstream Service Design Implementation," classified under systems and technical consultancy services (CPV code: 72220000). The procurement, completed through a restricted procedure, focused on designing and implementing customer-facing services for bus franchising. The contract was awarded to Network for Skills on 24th June 2026. This selective procurement, covered by the GPA, took place in Leeds, with the delivery region identified as UKE4. Key criteria for the procurement included quality (70%) and price (30%).

This tender presents significant business growth opportunities, particularly for firms specialising in systems consultancy and public transportation service design. Businesses with expertise in managing large-scale, customer-oriented projects aimed at enhancing public sector services are well-positioned to benefit from such contracts. While the main contract has been awarded, understanding the qualitative and price-focused criteria can provide valuable insights for similar future tenders. Companies that align with these specifications can leverage their capabilities to secure contracts in regional governance and public service delivery.

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Notice Information

Notice Title

Bus Franchise - Customer Workstream Service Design Implementation

Notice Description

*Contract Award* Design and implementation of key customer-facing services and functions for Bus Franchising.

Lot Information

Lot 1

Design and implementation of key customer-facing services and functions for Bus Franchising.

Options: Option to extend 2 x 12 month periods. Total spend of the contract, if both extensions are taken shall be PS22,000,000.

Renewal: There is a possibility that this Framework will be subject to renewal after 3.5 years from the commencement date

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-034db0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/059653-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

71311200 - Transport systems consultancy services

72220000 - Systems and technical consultancy services

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£6,000,000,000 £1B-£10B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£6,011,427,000 £1B-£10B

Notice Dates

Publication Date
25 Jun 20262 months ago
Submission Deadline
3 Mar 2023Expired
Future Notice Date
6 Jan 2023Expired
Award Date
23 Jun 20233 years ago
Contract Period
1 Oct 2023 - 30 Sep 2027 4-5 years
Recurrence
There is a possibility that this Framework will be subject to renewal after 3.5 years from the commencement date

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Yorkshire Combined Authority
Additional Buyers

Hull City Council

Leeds City Council

YPO

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
LS1 2DE
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE4 West Yorkshire
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
4
Supplier Names

Comensura Limited

Network for Skills

Reed Specialist Recruitment

Reed Specialist Recruitment Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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